Blog

Flexible SLA calculations now available in Xurrent, allowing organizations to choose between customer-focused or team-focused service level measurements for more accurate performance tracking.

Exploring Generative AI's role in Xurrent's ITSM platform, including AI-powered virtual agents, request summaries, and automation builders that boost productivity across 90% of customers.

Struggling with IT support? These 7 service desk tips will change how you work — fast.

Discover why MSPs need to protect their business with modern ITSM solutions. Learn how Xurrent's platform helps reduce the 12% customer churn rate through AI automation, incident management, and customer satisfaction tracking.

Martijn Adams looks at how Xurrent enables MSPs to configure secure, separate data environments for their customers.

If Connect 24 has you excited about instituting cutting-edge ESM, then this blog will help you carry that message back to your organization.

If Connect 24 has you excited about instituting cutting-edge ESM, then this blog will help you carry that message back to your organization.

Four new reports have been added to the ‘Data Integrity Reports’ section of the Settings console.

A fundamental shift is underway in IT service management, advocating a change in perspective that promises to enhance user experience and efficiency. The mantra is simple yet transformative: Talk Services, Not Tech.

The Xurrent Service Navigator now shows whether any of the service categories, services, service instances, or configuration items are down.

Impressions from the Xurrent Customer Advisory Board (CAB) 2022, this year held in Istanbul, Turkey.

Wouter Wyns, Service Management Architect at Xurrent, explains how to slice a watermelon with Xurrent's Service Insight dashboard

Wouter Wyns, Service Management Architect at Xurrent, writes about Keeping Your Problem Management Practice Alive

Wouter Wyns, Service Management Architect at Xurrent, writes about the importance of a Major Incident Management Procedure

Wouter Wyns, Service Management Architect at Xurrent, writes about Moments of Truth in service management.

CEO and founder Cor Winkler Prins appears in the latest episode of the Midstage Startup Momentum Podcast.

Discontinued service offerings are now clearly indicated as such in standard service requests and on request templates.

Changes and change-related concepts in Xurrent are now renamed to workflows and workflow related concepts.

As the new year ushers in, this is a great time to look back at what will go down in the books as another incredibly strong year for Xurrent.

Automation rules can now be executed whenever the service instance is updated, or when a specific SI is related to a new request.

The ‘Billable’ filter and column in the ‘People’ views that can give an overview of which users in an account are billable for the Xurrent service has been adjusted.

It is now possible to create shareable links and QR codes to invite users to fill out a survey or to complete an uncompleted survey response.

Impressions from the annual Xurrent Customer Advisory Board (CAB) meeting 2021 edition, in Frankfurt, Germany.

Xurrent has been recognized as a leader among ESM tools providers in Germany.  ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program interfaces and flexibility in workflow design. Information Services Group (ISG) is a leading global technology research and advisory firm known […]

Piotr Sołtan joins Xurrent's Customer Success department as Service Management Consultant to support Xurrent's customers and partners.

With David Griffiths accepting the role of VP Sales & Marketing, Xurrent adds another superstar to its management team.

Peter White has joined Xurrent as Business Development Director in our U.K. team where he is working with Andrew Smith and Andy Richardson.

Thomas Fruhstuck has joined Xurrent as Chief Compliance Officer. He is the primary contact for customers for all compliance-related information.

Xurrent is participating in the first 3D online ITSM Horizon conference, taking place September 30th and October 1st in both English and German.

Based in South Africa, Trevor Belter has joined Xurrent as Business Development Director - Middle East and Africa.

Today, Michael Wilken has joined the Xurrent team in Munich, Germany as service management architect to support partners and customers in the DACH region.

Today we are proud to announce that industry heavyweight Fred Kouwenberg has joined the Xurrent team as Service Management Architect.

Sebastian Ziemiński joins the Xurrent team as Service Management Consultant to assist Xurrent partners and customers with their implementations.

Eelco Berghuis has joined Xurrent to establish new partnerships and support large organizations throughout their service management solution selection process.

2019 was another year of strong growth for Xurrent with many enterprises and service providers trading in their traditional service management tools for Xurrent.

Patterson Howard joins Xurrent as Sales Director DACH. Patt will build out Xurrent's partner network and customer base in Germany, Austria and Switzerland.

Many enterprise organizations justify the selection of an Enterprise Service Management application that is essentially a development platform or toolbox.

Xurrent Connect 2019 has come to an end. We welcomed delegates from over 20 countries aboard the ss Rotterdam. A record number of people attended this event.

IFDC and Xurrent sign agreement to further support and promote VeriSM and help organizations with their digital transformation initiatives.

Today we are welcoming James Lerch to the Xurrent Team. He will be supporting customers and partners with their Xurrent implementations.

Many enterprise service management tools claim to be SIAM compliant, but most are not. This article explains which requirements must be met to be SIAM compliant and how this can be tested.

Frank Bakker has joined Xurrent as Director Strategic Accounts. He will focus on the development of strategic relationships with enterprise organizations and partners.

The access rights that the Configuration Manager role offered for registering and updating service instances has been transferred to the Service Level Manager role. Several Xurrent customers requested this adjustment and their reasoning seems sound. These organizations give many of their specialists the ability to maintain the CMDB, but they want to limit the ability […]

In October 2015, The Open Group launched a new standard, the IT4IT Reference Architecture. This standard is the first holistic blueprint of a modern IT operating model providing guidance on how to manage the new digital ecosystem.

Another one of the world’s most experienced service management experts has joined Xurrent. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has started at Xurrent. In his role as Service Management Architect, Andy’s primary focus will be partner enablement. That is where his 20-plus years of […]

Some of you may have already noticed that Stefan Hulls has joined the team. Stationed in Vienna, Stefan has a global responsibility as Business Development Executive for driving Xurrent’s marketing efforts and ensuring that our sales operations run smoothly. Stefan has spent his entire career in the Service Management industry. He originally started at BMC […]

The Service Manager Dag (22nd of March 2018, Den Bosch, Netherlands) is one of the leading events when it comes to all things Service Management in the Netherlands. Organised by KNVI, it serves as a networking and education day which was attended by more than 500 people from 456 organisations last year.

This years annual SDI Conference and Awards event will take place from the 12th to the 14th of March at the Hilton Birmingham Metropole, Birmingham. It is a fantastic opportunity to network with many of the service management industry’s finest people.

The 2017 edition of the annual Xurrent Connect event was resounding success. Many new features were announced that gave everyone new improvement ideas.

This year’s Xurrent Connect event is set to be even better than last year’s. Already, more people have signed up and the agenda is overflowing with topics that are guaranteed to inspire. The SIAM introduction by Claire Agutter of ITSM Zone should be especially interesting to most of the attendees. A new look at knowledge […]

Today, it is my great pleasure to announce that Bartłomiej Duma has joined Xurrent, Inc. Bartek (as he is known to us) has taken on the role of service management consultant, which means that he will be supporting Xurrent partners and customers with their Xurrent implementations. About 5 years ago, Bartek started to work with […]

Yesterday’s Xurrent Connect event was simply wonderful. It was great to see so many familiar faces from so many countries. Some of the largest Xurrent customers and partners shared their experiences. The topics on Time Tracking, HR and the new EU Data Protection Regulation received a lot of interest. The two breakout sessions were popular […]

Next week’s Xurrent Connect 2016 has sold out. We are thrilled that the response has been so much greater than we expected. Hopefully everyone who wanted to attend managed to get a ticket. We are really looking forward to seeing you in Rotterdam on the 21st.

The agenda for Xurrent Connect 2016 has been finalized. A wide range of topics will be covered by speakers from enterprises that make advanced use of the Xurrent service. They will explain how they use Xurrent to support their HR function, track the time of their specialists, and manage their external service providers. The session […]

HDI is the association for technical support professionals here in the United States. In the November issue of their SupportWorld publication they take some time to look at the reasons why a global service management rollout is not as simple as just giving all support specialists around the world access to the ITSM tool that […]

The service navigator is new view that has been added to Xurrent to make it easier to understand what configuration items are connected and how they are connected.

The other day I came across a Forrester report with the intriguing title Beware Of The SaaS Trap (membership or payment required). It calls out the common practice of rebranding legacy software offerings as SaaS solutions. The point Forrester is making is that SaaS in name only won’t deliver the same benefits and may end […]

Industry analyst The ITSM Review did something really clever recently to find out whether ITSM tool vendors are aligned with their customers. To find out, they asked 19 different tool vendors how customizable their ITSM software is. Then they asked customers how they would rate their ability to customize these 19 different ITSM products. The […]