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Product Updates

Stay up to date with new features and releases.

News

A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together

When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.

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Featured Product Updates

Reports: Failed Change Rate

A new reporting capability tracks how often workflows enter a progress halted state, providing visibility into change reliability.
1 Min Read
December 11, 2025

AI Note Assist

Xurrent's AI Note Assist helps draft better messages with instant suggestions. Built-in AI streamlines your workflow while you stay in control.
2 Min Read
August 19, 2025

All Product Updates

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Jacob Roscoe
March 26, 2026
20 Min Read

Xurrent ITSM - Q1 2026 Product Updates

Q1 2026 updates deliver a new Asset Management Review Queue for CI change triage, the Datadog CMDB integration app, Virtual Agent accessibility improvements, and JWKS support for webhook signature verification.

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Rohan Taneja
March 3, 2026
3 Mins

Xurrent IMR - Q1 2026 Product Updates

We are starting 2026 by refining how you handle data. In Q1, we gave you the power to filter outgoing integrations based on Incident Status (so you can stop the spam), and we completely overhauled our Analytics reports. You can now see Responder Notes, filter by Tags, and—best of all—download reports in your actual local timezone.

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Rohan Taneja
December 31, 2025
5 Mins

Xurrent IMR - Q4 2025 Product Updates

We closed out 2025 by focusing on clarity and compliance. In Q4, we launched one-click Audit Log exports to make your security reviews effortless and introduced "Update-in-Place" for Microsoft Teams to banish chat clutter forever. Plus, get a sneak peek at our upcoming Native Status Pages—the feature that will finally bridge the gap between your incident response and your customer communication.

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Jacob Roscoe
December 18, 2025
16 Min Read

Xurrent ITSM - Q4 2025 Product Updates

Q4 2025 features Executive Reporting Dashboard, Failed Change Rate report, workflow progress bar enhancements, Net Satisfaction tracking, and many more updates.

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Jacob Roscoe
December 11, 2025
1 Min Read

Reports: Failed Change Rate

A new reporting capability tracks how often workflows enter a progress halted state, providing visibility into change reliability.

Read More
Rohan Taneja
September 30, 2025
6 Mins

Xurrent IMR - Q3 2025 Product Updates

Q3 is about connecting the dots and automating the rest. We launched the Service Catalog to visualize upstream and downstream dependencies instantly , introduced Workflows to put your runbooks on autopilot with precise logic , and overhauled Analytics to give you deeper insights into team performance. Plus, the new Responder Timeline brings total transparency to every incident by logging exactly who did what, and when.

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Jacob Roscoe
September 25, 2025
12 Min Read

Xurrent ITSM - Q3 2025 Product Updates

Our Q3 2025 updates introduce Specialist Dark Mode, enhanced time spent reporting, improved out-of-office delegation, Sera AI, refreshed navigation, and powerful new Notes features.

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Jacob Roscoe
August 19, 2025
2 Min Read

AI Note Assist

Xurrent's AI Note Assist helps draft better messages with instant suggestions. Built-in AI streamlines your workflow while you stay in control.

Read More
Rohan Taneja
June 30, 2025
7 Mins

Xurrent IMR - Q2 2025 Product Updates

This quarter is all about control and visibility. We launched a seamless two-way sync with StatusCast to keep your customers in the loop , fixed the "who is responding?" guessing game with clear accept/reject actions , and gave you the power to filter specific alerts during maintenance windows. See how these features help you manage chaos with precision.

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Jacob Roscoe
June 27, 2025
18 Min Read

Xurrent ITSM - Q2 2025 Product Updates

Our Q2 2025 updates deliver email attachments for outbound emails, Virtual Agent CTA improvements, Out-of-Office API deletion, audit trail enhancements, and comprehensive Specialist UI upgrades.

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Jacob Roscoe
May 29, 2025
2 Min Read

Specialist Updates: Your inbox, your way.

Xurrent's Specialist Interface now offers three layout options — Single Pane, Two Pane, and Dynamic View — plus collapsible secondary panels for personalized workflows.

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Rohan Taneja
March 31, 2025
7 Mins

Xurrent IMR - Q1 2025 Product Updates

We kicked off 2025 by breaking down silos and cleaning up the noise. This quarter, we introduced a "Universal Adapter" to connect any tool in your stack , fixed the headaches of round-robin routing so only the right person gets woken up , and added team-level clarity to your weekly reports. Dive in to see how we’re making your on-call life easier.

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Jacob Roscoe
March 27, 2025
21 Min Read

Xurrent ITSM - Q1 2025 Product Updates

Our Q1 2025 updates include expanded keyword search in Knowledge Articles, Virtual Agent Detailed Submit mode for smarter request routing, updated feedback icons, and many UI and workflow improvements.

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Patrick Bakker
March 11, 2025
2 Min Read

Configure Self Service Search

It is now possible to configure self-service search to show only the record types you want your end users to see.

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Patrick Bakker
February 24, 2025
1 Min Read

Classify Requests Using Automation Rules

Organizations can set up automation rules to help classify requests, using the new 'ai_similar_request' expression.

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Patrick Bakker
February 17, 2025
2 Min Read

Workflow and Project Summary Inline in Email

Email template variables have been added to approval (project) tasks to include the project or workflow summary inline in the approval email.

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Patrick Bakker
February 3, 2025
3 Min Read

Xurrent Virtual Agent

The new Xurrent AI powered Virtual Agent is now available to support end users with request creation, knowledge sharing and more.

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Patrick Bakker
January 29, 2025
2 Min Read

N-able's N-central Integration in Xurrent App Store

The N-able N-central app is now available from the Xurrent App Store, for integrated RMM capabilities.

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