Achieve Collaborative Excellence with Xurrent ESM
Xurrent Enterprise Service Management (ESM) unifies IT, HR, Facilities, Finance, and more on a single, AI-powered service platform. Create a bridge between organizational silos, standardize service delivery, and deliver exceptional employee experiences across every department.
Enterprise Service Management That Extends Beyond IT
Enterprise Service Management (ESM) applies proven IT service management principles across the entire organization. Instead of separate ESM tools for HR, Facilities, Finance, and Operations, Xurrent delivers a unified Enterprise Service Platform that standardizes intake, automates workflows, and enables collaboration across every department.
While traditional ITSM focuses on technology services, modern Enterprise Service Management ensures that every internal service — from onboarding and procurement to facilities requests and policy approvals — runs on a consistent, intelligent framework.
AI That Works Across Every Department
Sera AI isn’t a chatbot bolted onto your service desk. It’s an embedded AI fabric that understands requests, summarizes context, automates routing, and accelerates resolution across IT, HR, Facilities, Finance, and beyond.
From intake to fulfillment, Sera AI continuously improves how enterprise services operate — without adding complexity.
An Affordable, Scalable, All-in-One ESM Platform
Xurrent ESM unites teams and processes on a single Enterprise Service Platform. Standardize service delivery, automate cross-department workflows, and scale Enterprise Service Management without adding new tools or custom development.
Automate Cross-Department Workflows
Xurrent coordinates requests that span IT, HR, Facilities, Finance, and more with intelligent workflow automation. Built-in logic manages dependencies, approvals, and handoffs automatically — ensuring work moves forward without slow, manual coordination.
Extend Self-Service Across the Enterprise
Deliver a unified service portal where employees can submit requests, track progress, and find answers instantly. Sera AI captures intent, routes requests accurately, and continuously improves knowledge across every department.
Enforce Enterprise-Wide Governance and Control
Standardize how requests, approvals, and policies are managed across every department. With configurable workflows, role-based access, and audit-ready reporting, Xurrent ensures consistent service delivery without adding operational complexity.
Make a Great First Impression with Every New Hire
Deliver seamless onboarding experiences by coordinating HR, IT, Facilities, and Finance on a single Enterprise Service Platform. Automated workflows ensure accounts are provisioned, equipment is ready, and policies are acknowledged before day one — without manual follow-up.
Unlock Enterprise-Wide Analytics and Insights
Gain real-time visibility into service performance across departments. Compare SLA attainment, fulfillment time, backlog trends, and automation impact from a unified reporting engine.
“Xurrent came in, and they just blew us away … It is the simplicity of it that allows people to use it. … The Xurrent tool just slotted straight in.”
Vitality chose Xurrent after evaluating other enterprise platforms because of its simplicity, ease of adoption, and ability to support evolving enterprise service needs quickly and cost-effectively — proving the value of a unified service platform over fragmented or overly complex legacy tools.
Reduced total cost by 50% after switching from ServiceNow to Xurrent — including licensing and implementation.
Implementation completed in 90 days from contract signature to full go-live.
What took six years on the previous platform was replaced in just three months with Xurrent.
One Platform. Measurable Impact Across Every Department.
Service delays and disjointed workflows don’t belong in modern enterprises. Xurrent ESM connects every department, making service delivery intuitive, intelligent, and friction-free.
Xurrent's AI-driven Service Desk dynamically prioritizes critical requests, summarizes information and ensures service teams respond instantly. With real-time ticketing and automated escalation, service delays are a thing of the past.
Standardized workflows across IT, HR, and Finance reduce redundancies and manual tasks, ensuring teams operate at peak efficiency. AI-driven insights continuously optimize workflows, cutting response times and improving accuracy.
Empower your workforce with intuitive self-service portals that provide instant solutions. Employees can track requests, access AI-generated knowledge articles, and resolve common issues without waiting for manual support.
AI-powered automation offloads repetitive administrative tasks, allowing teams to focus on high-value strategic initiatives. Intelligent service routing ensures that work gets done faster, with less effort.
A multi-tenant SaaS platform built for enterprise expansion, Xurrent ESM scales effortlessly with your business. Whether onboarding new departments or automating new service processes, the platform adapts without requiring costly custom development.
A Complete Platform for Enterprise Operations
Xurrent ESM unites teams and processes with intelligent, adaptable AI to help your organization manage best practices across traditionally siloed departments.
Information Technology (IT)
Manage incidents, service requests, changes, and problems within the same enterprise service framework used across the business. Shared workflows and reporting ensure IT remains aligned with broader operational goals.
Human Resources (HR)
Automate onboarding, employee requests, and self-service portals with AI-driven workflows and standardized service delivery.
Facilities Management
Streamline work orders, maintenance requests, and space management using standardized forms and automated routing — fully integrated into the broader Enterprise Service Platform.
Procurement
Accelerate purchase requests, approvals, and vendor coordination with automated workflows that ensure requests move efficiently through finance and operations teams.
Support
We live in a multi-linguistic world. Not being able to understand teammates can crush productivity. Get the full context of every request, no matter the language, so your global team can collaborate effortlessly.
The Enterprise Service Platform That Drives Measurable Impact
When service is standardized across the enterprise, performance improves everywhere — from onboarding to procurement to facilities operations.
Trusted by Leaders, Built to Make Life Easier
Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.
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Frequently Asked Questions
An AI service desk utilizes NLP and machine learning to comprehend requests, automatically resolve common issues, and triage complex ones to the appropriate teams. It combines virtual agents, knowledge recommendations, and workflow automation to expedite resolution and enhance self-service.
Xurrent’s AI service desk is powered by Sera AI, embedded across workflows to encompass classification, routing, summaries, and fulfillment. Sera AI is not a bolt-on chatbot. Integrated AI helps teams deflect Tier-1 volume and cut MTTR while keeping humans in the loop for edge cases.
Traditional desks rely on manual intake and routing; AI desks automate intake, surface answers instantly, and trigger actions (like resets or approvals) via policies. You still escalate to people when confidence or risk requires it.
Xurrent’s Sera AI handles repetitive requests end-to-end and hands off with full context when needed. Because it’s native to the platform, tickets, knowledge, and automations stay in one system of record.
It shortens wait times, reduces ticket backlogs, improves first-contact resolution, and provides 24/7 support via chat/voice. It also lowers cost per ticket by removing manual toil and standardizing fixes.
Xurrent customers use Sera AI to auto-route, generate agent drafts, and enforce playbooks, resulting in measurable deflection, 50% faster resolution times, and up to 15% better CSAT scores within weeks.
Prioritize embedded AI (not a separate product or add-on module), accuracy in natural-language understanding, out-of-the-box automations, governance/guardrails, security attestations, and time-to-value. Integration with your ITSM, identity, and chat tools is critical.
At Xurrent, we ship with built-in Sera AI, no-code automations, and enterprise controls (ISO/SOC, BYOK). Most teams configure and go live in weeks.
No. It augments them by absorbing high-volume, low-complexity work and prepping context for complex cases. Humans focus on exceptions, empathy, and improvement. The goal is to free up human agents for more complex and strategical work, rather than having to reset a customer's password, which can be delegated to the AI agent and prevent the tedium behind context switching.
Sera AI summarizes context, suggests next steps, and automates safe actions; agents approve or override with complete audit trails.
Password/access requests, software provisioning, status checks, how-to answers, ticket updates, and approvals. Advanced uses include knowledge drafting, change risk flags, and multi-step fulfillment via workflows.It shortens wait times, reduces ticket backlogs, improves first-contact resolution, and provides 24/7 support via chat/voice. It also lowers cost per ticket by removing manual toil and standardizing fixes.
Sera AI, built into our workflow automations platform, runs multi-step tasks across identity, HRIS, and endpoint tools with policy-based controls.
Track deflection %, FCR, SLA attainment, MTTR/MTTA, backlog age, and user CSAT. Monitor confidence-based handoffs to determine what the AI handles versus what it escalates to human agents.
In Xurrent, our teal-time dashboards and analytics attribute savings from Sera AI (time avoided, tickets deflected) and connect them to business KPIs.