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Insights & updates from our experts
Service management for Manufacturing
Stop diagnosing the problem another plant already solved
Xurrent unifies IT, OT, and plant-floor incidents on one AI-powered platform, so a fix found at one site becomes available across every site within hours.
Live in ~4 weeks
Not months
AI in every tier
No add-on license
Gartner®-recognized
2026 MQ for ITSM
Trusted by global manufacturers
The real cost of the IT–OT divide
Same symptom, diagnosed three times, in three places
Xurrent unifies IT, OT, and plant-floor incidents on one AI-powered platform, so a fix found at one site becomes available across every site within hours.
Floor downtime
Lost production capacity while an incident that crosses IT and OT waits for coordination.
Wasted expertise
Skilled labor hours burned on handoffs and chasing context between teams and tools.
Rework & scrap
Quality issues that cross IT and OT without a shared record — so nobody sees the whole event.
Repeat incidents
The same failure recurs across sites because nobody recognizes it as a repeat.
The Xurrent difference
One connected system across IT, OT, and every plant
Faster routing closes a single incident quicker but leaves the number of incidents untouched. Xurrent works on both by building shared knowledge into the workflow itself, so a resolution becomes a reusable article the moment it's written.
One incident record for IT, OT, and the plant floor
When a line stops, the operator's report, the IT ticket, and the OT checks land on the same record. Asset context and configuration history come with it, so whoever picks it up starts with the facts.
Explore asset & configuration management
Share what should move, protect what shouldn't
Account Trusts give you one organization-wide knowledge space for lessons that apply to every plant running the same equipment, plus separate spaces for regulated procedures that must stay local. Only approved data crosses a Trust, so compliance sets the boundary once and plants share the rest.
See how Account Trusts work
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Sera AI already knows what the other plant fixed
Sera AI is included in every Xurrent plan. It reads the incident, finds the fix another site already documented, and shows it inside the ticket. When your team closes the incident, Sera drafts the knowledge article from the resolution notes, ready for review.
See Sera AI in action
Production-ready in weeks, not months
Xurrent runs on configuration, so upgrades never break custom code. When a new production cell comes online, IT connects its systems through the built-in iPaaS and extends existing workflows with no-code builders.
Explore the built-in iPaaS
Proof from the plant floor
Results manufacturers can measure
Faster routing closes a single incident quicker but leaves the number of incidents untouched. Xurrent works on both by building shared knowledge into the workflow itself, so a resolution becomes a reusable article the moment it's written.
41%
Cost savings on service management (Fiskars, 5-yr projected)
96%
User satisfaction (Fiskars)
"We went live on a Tuesday morning, and by the end of the day we had no complaints. It just ran — it was that good."
Mike Rossi
Senior IT Manager, Service Management
16 Weeks
To go live across 14 countries (Fiskars)
35%
Reduction in average ticket resolution time (Fiskars)
Finland
6,500 employees
560 sites29 countries
6,500 employees
560 sites29 countries
5,000+ users onboarded on go-live day with zero complaints
1,200 hours of manual work eliminated in first six months
60% more service desk engagement from non-English regions
Belgium
3,000 end users across EMEA
3,000 end users across EMEA
Streamlined SAP change management via Xurrent + Jira
Linked accounts across HQ, 5 plants, 17 affiliates
Displaced HP OpenView Service Desk after end o
Austria
1,100+ employees
40+ locations
1,100+ employees
40+ locations
~80% of employees using the self-service portal
Live in three months from signing
Evaluated ServiceNow and Jira, chose Xurrent
Xurrent for Manufacturing
Fix It Once, for Every Plant
See how Xurrent connects IT, OT, and enterprise teams on one AI-powered platform, so a fix documented at one plant is ready at every other. The datasheet covers shared knowledge across sites, workflows that bring in HR, facilities, and finance, and how teams go live in weeks, not quarters.
Built to connect
Fits the systems that run your operation
Monitoring & alerting
Convert alerts from your infrastructure and production systems into structured incidents automatically — reducing noise and manual triage.
Collaboration & work management
Keep approvals, escalations, and updates connected to incidents, changes, and assets across sites and time zones — without switching systems.
ERP, MES & production systems
API-first with embedded iPaaS, REST and GraphQL. Keep change management, incident workflows, and asset data synced across ERP, MES, and custom IoT.
The questions manufacturing IT leaders ask us
We already have a CMMS. OT doesn't need ITSM.
Agreed — Xurrent isn't replacing the CMMS. The gap is the cross-boundary incident. When a conveyor hesitates and the HMI freezes, the CMMS holds the drive's service history and the ITSM tool holds the network ticket — neither holds the whole event. Xurrent provides the single incident record where operator report, IT diagnostics, OT control checks, and production impact live together, with visible ownership.
Our OT team will never work in an IT tool.
Usually true — because they were handed a tool built around ticket queues that ignored asset context. In a unified model, configuration history, firmware versions, recent changes, and prior incidents on similar assets are visible without calling anyone, and ownership is assigned by asset class and fault pattern. Start with the cross-domain incidents OT already hates, not the work they handle well in their own tools.
We're regulated. Plants can't see each other's data.
That's exactly what Account Trust is built for. You get one organization-wide space for lessons that should travel — like a firmware mismatch on a press model you run in six plants — and separate spaces where regulated procedures and in-region data stay local. Visibility is controlled by facility, role, and function.
We already run ServiceNow. Switching is too disruptive.
Fair — so be specific about disruption in each direction. Fiskars went live in 16 weeks across 14 countries. Set that against the ongoing disruption of custom development cycles, upgrade debt, and version fragmentation across sites. Many organizations also run Xurrent alongside an incumbent first, a reasonable step in a plant network.
How do we know the AI is safe with our data?
Sera AI is built on AWS Bedrock with BYOK, and Xurrent holds ISO-27001, SOC 2 Type II, and C5 attestation from Deloitte. It's included in every license tier rather than sold as an add-on, so there's no separate AI contract or data-handling agreement to negotiate.