Powering Modern IT
and Business Operations
From automating routine requests to guiding agents through complex workflows, Xurrent is AI-powered from the core.
Intelligence is infused into every layer of service delivery. It does more than assist your teams. It drives them forward, eliminates guesswork, accelerates resolution, and transforms every interaction into a moment of strategic value.
The Real Impact of Adopting AI in Incident Response
Faster Ticket Resolution
Productivity Increase
Higher Customer Satisfaction Rating
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The Engine
Beneath The Surface
From automating routine requests to guiding agents through complex workflows, Xurrent is AI-powered from the core.
Intelligence is infused into every layer of service delivery. It does more than assist your teams. It drives them forward, eliminates guesswork, accelerates resolution, and transforms every interaction into a moment of strategic value.
Sera AI is woven into the fabric of service management to:
Understand intent in natural language
Automatically classify, route, and prioritize tickets
Recommend knowledge, actions, and automations in real time
Learn and improve with every interaction
This isn’t an add-on. It’s an intelligence fabric that makes service teams sharper, faster, and more proactive.
Your Service Desk, Reinvented
With Sera AI, routine becomes remarkable.
2X faster time-to-resolution thanks to predictive routing and agent guidance
Up to 80% fewer misrouted tickets using machine learning-based classification
Reduce Tier-1 ticket volume with virtual agents that grasp real intent and deliver accurate, context-aware responses.
Xurrent orchestrates every request and response with precision—ensuring agents, users, and teams stay aligned, avoid collisions, and reach resolution without delays.
Unified Intelligence, One Platform
Sera AI doesn’t just connect dots — it draws the full picture.
With specially trained AI embedded across request management, incident response, knowledge delivery, and workflow automation, teams no longer waste time jumping between disconnected tools.
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