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    Xurrent ITSM

    AI-powered service management

    Xurrent IMR

    AI-native incident management and response

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Integrations

ITxM Platform

Unified IT operations and service management

Explore Platform
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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Success Stories

Real customer results with ITSM

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Revo

Revo has partnered with Xurrent for over a decade — and runs its entire MSP business on the platform. See how Account Trusts, unified project management, and ESM expansion drive real results.

Groundtruth

Groundtruth replaced VictorOps with Xurrent IMR, saved 33% on costs, and built on-call across North America and India with zero unnecessary wake-ups.

Chalo

India's #1 bus transport tech company was drowning in alert noise and managing incidents across five disconnected tools. Here's how Chalo used Xurrent IMR to hit 99.9% availability, cut MTTA and MTTR by 90%, and resolve incidents in under 15 minutes.

Blog

Insights & updates from our experts

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Solving the AI ROI Gap: Introducing Xurrent iPaaS

Most AI initiatives fail not because of the model or the budget — but because the integration layer underneath them wasn't built for AI. Xurrent iPaaS changes that: native, in-house, and included in every Xurrent subscription starting July 1, 2026.

How Long Should ITSM Implementation Really Take in 2026?

Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.

Executive Reporting IT Ops Leaders Can Trust

Most IT ops leaders have good data. The problem is the reporting structure built around it—here's how to fix that.

Webinars

Upcoming and recorded webinars from our experts.

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Connected by Design: Xurrent iPaaS

Most ITSM platforms have an AI story. Very few have the integration layer that makes it real. Xurrent does - and it's included in the platform.

Keynote: O11y: The math you miss

An honest SRE talk about how more metrics quietly became less insight, and the back-to-basics fixes that turned it around.

One Platform. Every Stage of Your AI Journey

With the power of Sera AI, Xurrent is the only ITSM platform built to meet you exactly where you are in your AI journey — and get you where you want to be

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

Read More
Xurrent for Government (Defense / Public Safety)

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

Read More
Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

Read More
Whitepapers

Expert ITSM & automation insights

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The AI Pathway to Success

Your Step-by-Step Guide to AI in Service Management That Actually Gets Used

The Major Incident Postmortem Playbook

The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.

ESM Checklist

Your step-by-step guide to extending service management across the enterprise

Product Updates

Stay up to date on new features and updates.

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Xurrent ITSM - June 2026 Product Updates

Our June 2026 updates introduce team involvement reports, asset management dashboard filters, quick replies improvements, dark mode readability fixes, and virtual agent panel dismissal.

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Xurrent ITSM - May 2026 Product Updates

Our May 2026 updates deliver CMDB reconciliation queue renaming, automation rule RFC type and duplicate support, MCP directory account PAT support, Sera AI Studio for virtual agent configuration, a Licensed Users page, and session-wide notes controls for specialists.

Read More
Xurrent, now in Claude & Copilot. Meet the Xurrent MCP server.

The Xurrent MCP server is live. Here's what it does and how to get started.

Read More
Events

Join us online and in-person to dive into the world of Xurrent and ITSM at large

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Xurrent’s 2026 Partner Day

Join us on Thursday June 18th in London, UK for Xurrent’s 2026 Partner Day.

Don’t Miss: Xurrent’s SPARK 2026 Series

You spoke, and we listened! This year, Xurrent is taking all the value, learnings, and knowledge from Connect, and bringing you three, regional events to keep you plugged into Xurrent all year long!

Serview 26

Experience Europe's #1 conference and trade fair for IT Service Management (ITSM) and beyond! From May 19 to 21, 2026, Seeheim-Jugenheim will be transformed into a hotspot for innovation and digital transformation.

Support

We're here to help

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Product Support

We are here to help 24/7

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Community

Connect with other Xurrent Users

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Training

Get insights and tips on how to get the most out of Xurrent

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Developer Portal

Apps, APIs, and updates

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Help Center

Xurrent service functionality

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Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI
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  • Xurrent ITSMXurrent IMR
Get a Demo

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
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IMR

Atlassian Jira

The integration with Atlassian Jira using the Xurrent Integration Service is

API

The integration with Atlassian Jira using the Xurrent Integration Service is

Azure DevOps

The integration with Atlassian Jira using the Xurrent Integration Service is

Bitbucket

The integration with Atlassian Jira using the Xurrent Integration Service is

See all
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ITSM

2Grips Integration Platform

The integration with Atlassian Jira using the Xurrent Integration Service is

Alerta

The integration with Atlassian Jira using the Xurrent Integration Service is

AppBeat

The integration with Atlassian Jira using the Xurrent Integration Service is

AppDynamics

The integration with Atlassian Jira using the Xurrent Integration Service is

See all
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AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

Product support icon showing a hand gesture with upward arrows representing customer support.
Product Support

We are here to help 24/7

Community icon showing multiple overlapping user profile circles representing a group or community.
Community

Connect with other Xurrent Users

Training icon showing a desktop monitor with a cursor pointer in a rounded square frame.
Training

Get insights and tips on how to get the most out of Xurrent

Developer portal icon showing a code terminal window with a left-pointing arrow and horizontal lines inside a rounded...
Developer Portal

Apps, APIs, and updates

Help center icon showing stacked document pages with a question mark in a rounded purple-bordered square.
Help Center

Xurrent service functionality

Sera AI logo with circuitry leaf.
Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI
The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Read Comparison
Time to Think
‍
Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

Read Comparison
The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

Read Comparison

Xurrent Privacy & Terms

TERMS
Terms of UseCustomer AgreementData Processing Addendum (DPA)API Terms of ServiceAcceptable Use PolicyBrand Guidelines
COMPLIANCE
Trust CenterPrivacy PolicySecurityResponsible DisclosureApplicant Privacy Notice & PolicyAccessibility StatementGDPR ComplianceSubprocessorsCookie Policy

Information for customers, partners and 3rd parties

Terms

Information regarding use of the Xurrent service, it’s trademarks and associated brand content.‍

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Customer Agreement

‍

Data Processing Addendum (DPA)

‍

Terms of Use

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API Terms of Service

‍

Acceptable Use Policy

‍

Brand Guidelines

Privacy, Accessibility & Security

Information for customers using the Xurrent service on how it gathers, stores and secures data.

‍

Privacy Policy

‍

Applicant Privacy Notice & Policy

‍

Accessibility Statement

‍

GDPR Compliance

‍

Subprocessors

‍

Cookie Policy

‍

Security

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Get Started Today

The future of service management starts now. Share your details, and our team of Xurrent experts will set up a personalized demo to show you exactly how we can transform your operations.

Get Started
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