Insights & updates from our experts
Recently, a new filter has been added that makes it possible to get an overview of which users in an account are billable for the Xurrent service and which users are not. This ‘Billable’ filter and column in the ‘People’ views has now been adjusted. Previously, only people that are (or are not) billable in the account of the person that is logged in would show up after using the filter. Now all people that are visible in the people view will show up using the billable filter. To find out for which account a person is billable, ‘Account’ can be used as a second filter.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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