Meet Denise Joyal: Customer Success Manager at Xurrent, who shapes seamless support by day and beautiful ceramics by night
How do pottery and SaaS overlap? For Denise Joyal, Customer Success Manager for StatusCast by Xurrent, they are both a natural part of her daily flow.
When Customer Success Meets Women Power
💬 💡By day, Denise is responsible for all implementations and ongoing customer support. Joining the Xurrent team via acquisition in March 2024, Denise has loved utilizing the Xurrent product for her work.
“Using Xurrent has made my job so much easier for tracking support tickets and systems management. Previously support tickets would go on to a different product for development and the support team would have to remember to move it back when they were completed and requests for change were managed in yet another separate system. It’s been a lot easier for me as someone who is in charge of customers’ experience to not have to look at multiple places.”
Joining a bigger team has also been a benefit for Denise:
“I love working with my manager Sofia (Director, Customer Experience) and Cory (COO). They are such upbeat people and it's exciting to engage with them on a regular basis. It’s like my own Barbie dream house of girl power.”
From Shaping Seamless Support with Xurrent... to a Pottery Wheel
🏺 🎨 By night, Denise utilizes her undergraduate and Masters degrees of Fine Arts and Ceramics to teach pottery at a small liberal arts college. Years into her career with two young children in tow and a third on the way, Denise pursued her MFA focusing her thesis on the firing process and chemistry behind it.
In reflecting how her Customer Success role and pottery teacher role relate, Denise sees a lot of overlap.
“I teach people how to use our software just like I teach them how to throw pottery. Being able to focus on what the most important pieces are initially and then helping them refine from there. The organizational management of learning a process is something that crosses over from both sides.”
From a creative standpoint, if people don’t know how they want to design their status page, it makes me so happy to help them during the implementation process. That’s my jam! In my own pottery business, I do all my own marketing, photography, events and networking with gallery owners and artists.”
Looking forward to the rest of 2025, Denise will be launching the youngest of her three kids from the nest to college. Denise has also been thrilled by the ZenDuty acquisition and the continued integration of the StatusCast, ZenDuty, and Xurrent platforms as a central ITOM solution that “I talk to my customers about all the time!”
You can check out Denise's pottery designs on her website or her Instagram.
Good news: You can join Denise and her fellow Xurtains. We have openings!