XURRENT PLATFORM

Workflow Automation

Automate, optimize, and accelerate service delivery with Xurrent’s AI-driven platform. Our intelligent, no-code automation eliminates manual processes, removes bottlenecks, and ensures enterprise-grade security—all while keeping IT in control.

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A xurrent dashboard showing enterprise service management capabilities

Benefits

AI-Driven Workflows for Smarter Service Delivery

Let Xurrent's AI build your automations from natural language prompts. Accomplish hours of work in minutes.

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Work Smarter with Unified Workflow Management

Say goodbye to disconnected teams and broken processes. Xurrent unifies processes across departments, ensuring seamless collaboration and efficiency —all while continuously learning and adapting to your needs.

Scale Faster with Automation That Evolves with You

Your business doesn’t stand still—neither should your workflows. Xurrent helps organizations deliver high-quality IT services efficiently while adapting to evolving business needs and maintaining compliance with industry standards.

Let AI Handle the Heavy Lifting

Why waste time on manual tasks? Xurrent automates assignments, prioritizes tickets, and escalates issues in real time using AI-driven decision-making—so your teams can focus on strategic work instead of repetitive admin tasks.

Stay Ahead with Advanced Insights & Analytics

Make better decisions with extensive analytics. Our system tracks every process, prevents workflow disruptions, and suggests optimizations before issues arise—keeping your business one step ahead.

Eliminate Headaches with No Code Customization

No more one-size-fits-all solutions. Xurrent gives you complete control over workflow automation, allowing you to tailor processes, service catalogs, and approvals to match your organization’s unique needs. Whether you're adjusting permissions, customizing triggers, or refining escalations, Xurrent’s no-code flexibility makes automation work for you—not the other way around.

“I would recommend Xurrent to any company looking to transform their enterprise service management and simplify and improve processes. It provides complete cross-company visibility, is easy and fast to implement, user-friendly, and highly scalable.”

Eda Takbak Şahin

PMO and Process Improvement Director at Acun Medya

“Live translations, in particular, have greatly helped the acceptance in the organization. Anyone can submit requests in their own language. But the intuitiveness of Xurrent, in general, has been a major factor. And because of that high and fast acceptance, the service level of the entire organization is suddenly crystal clear, and is being increased steadily.”

Sanne Oosterhoff

Group Operations Director at Hans Anders Retail Group

“All in all, the implementation was a success. I am glad we chose Xurrent over the other solutions we looked at. It is much less complex, faster and cheaper, with the same or even better functionalities, and allows us to add new services with agility.”

Roman Hautermans

Service Level Manager at Zentis Group

"We went live on a Tuesday at 9 am UK time, and by the time I got in at 10 am UK time, there was no feedback. I was thinking, what is going on? By the end of the day, we had no complaints; it just ran, it was that good, so we’re really happy with it. Over 5,000 happy people all at the same time."

Mike Rossie

Senior IT Manager Service Management at Fiskars Group

Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”

Dave Kelsall

SIAM Lead at Vitality

Easy. Advanced. Complete

Smarter Automation, Lightning Fast Results

Supercharge your workflows with Xurrent's AI-driven ITSM platform. Speed up service delivery and issue resolution with intelligent processes that handle complexity for you.

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350ms

Response time

Faster than the blink of an eye

60% increase

Customer Satisfaction

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

Frequently Asked Questions

What is workflow automation in service management?

Workflow automation in service management utilizes no-code/low-code orchestration to streamline service processes, automate the onboarding of employees and services, and automatically route approvals, updates, and actions. This eliminates manual handoffs, ensuring continuous workflow without delays.

Xurrent is a leading platform that offers visual builders to automate ITIL and ESM flows end-to-end. By leveraging Xurrent, organizations can transform their service operations into an automated, efficient, and compliant framework, boosting operational efficiency and enhancing the service experience.

How is Xurrent different from tools like Zapier/n8n?

iPaaS platforms like Zapier and n8n connect applications and data, synchronizing information and enabling real-time updates. Service management automation orchestrates domain-specific processes, ensuring adherence to policies and SLAs.

Xurrent integrates both, leveraging integrations while prioritizing native workflow capabilities for consistent execution, streamlined operations, and high service delivery standards within a unified platform.

What are high-value workflows to automate first?

Password/access requests, software provisioning, onboarding/offboarding, major-incident communications, and change approvals are streamlined with Xurrent. Its prebuilt patterns and Sera AI suggestions enable rapid and secure deployment of day-one automations.

How does AI make workflow automation smarter?

AI interprets intent, sets fields, suggests next steps, drafts communications, and can trigger runbooks when confidence is high. Additionally, AI empowers non-programmers to build complex workflows with simple prompts, boosting efficiency for ITSM, ESM, and ITOM teams.

Xurrent’s Sera AI transforms plain-language instructions into automations and summarizes updates for agents and requesters.

How do non-IT teams benefit from workflow automation in Xurrent?

No. It augments them by absorbing high-volume, low-complexity work and prepping context for complex cases. Humans focus on exceptions, empathy, and improvement. The goal is to free up human agents for more complex and strategical work, rather than having to reset a customer's password, which can be delegated to the AI agent and prevent the tedium behind context switching.

Sera AI summarizes context, suggests next steps, and automates safe actions; agents approve or override with complete audit trails.

related features

Automate Workflows Across ITSM Ecosystems

Xurrent's unified platform automates cross-functional workflows across multiple ITSM, ESM, and ITOM functions to power frictionless service transformation and imrpove your business.

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AI That Works as Hard as You Do —At No Extra Cost

Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

Explore Sera AI

service made simple

Trusted by Leaders, Built to Make Life Easier

Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.

Success Stories