SLA Management: Enhance Satisfaction and Streamline Operations
Meet and exceed service expectations with AI-powered SLA tracking. Xurrent automates SLA compliance monitoring, prioritizes urgent requests, and provides real-time alerts—ensuring service targets are met while reducing manual oversight.
Customizable SLAs (+ OLAs and XLAs)
Tailor SLAs to fit your organization’s unique service delivery requirements. Our platform includes ready-to-use Operational Level Agreements (OLAs) — internal agreements within an organization — and Experience Level Agreements (XLAs) — frameworks designed to measure and manage the user experience (UX) of a service. Define and configure SLA parameters, including response and resolution times, ensuring alignment with your operational standards.
Real-Time SLA Monitoring
Instant visibility into SLA performance — Proactively track and manage SLA compliance. Prevent breaches. Ensure timely service delivery.
Automated SLA Management
Reduce the risk of human error through automated SLA tracking and enforcement. Configure predefined rules to trigger notifications and actions when SLAs are at risk of being breached.
Escalation Policies
Leverage robust escalation policies to effectively handle SLA breaches. Automatically escalate issues to higher support levels or management to ensure prompt resolution.
Comprehensive Reporting
Detailed SLA reports provide critical insights into service performance — insights that can be used to improve processes, enhance service delivery, and ensure continuous improvement.
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Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.
The People’s Choice for Service Management
The Benefits of
Service Level Agreement (SLA) Management
Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.
AI That Works as Hard as You Do—at No Extra Cost
Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.
And the best part? It’s all included—no extra fees, no hidden costs.
