Integrations Platform

ITSM integrations connect your service platform with external systems, eliminating the need for manual data transfer. They ensure data consistency, reduce errors, and speed up service delivery by integrating with tools such as monitoring, IDaaS, HR, CRM, DevOps, and chat platforms. This creates a unified, automated service fabric, boosting productivity, cutting costs, and improving service delivery.

With Xurrent, you get a library of prebuilt, API-first connectors that turn standard systems (like ITSM, HR or Finance) into secure gateways for third-party app data to flow.

The API-first approach emphasizes the development of APIs as foundational building blocks at the outset of integration development. Instead of being an afterthought, APIs are prioritized, enabling teams to connect internal and external services securely. This ensures that every integration is accessible through stable and well-documented APIs, providing limitless possibilities for extension, automation, and integration. Xurrent’s API-first connectors help maintain enterprise-grade security while seamlessly integrating various systems at scale.

Xurrent’s fine-grained scopes govern which records/fields an integration can touch; all calls are encrypted and auditable. Xurrent natively integrates advanced security features to streamline and strengthen your security posture with API-first integrations. Every integration is powered by Xurrent’s ironclad security, which includes ISO, SOC-2 Type II, C5 attestation, and BYOK encryption.

Standard ITSM integrations streamline business processes, reduce manual effort, and improve data flow by connecting systems. Examples include monitoring/observability tools for incident management, HR integrations for onboarding/offboarding, IDaaS for access provisioning, DevOps for workflow, and chat platforms for notifications/approvals.

Xurrent offers a powerful solution to these integration challenges with one-click connectors and no-code mapping capabilities. This allows organizations to quickly establish connections and define data flows between essential applications, wiring end-to-end processes without custom scripts.

Not if your ITSM includes robust connectors, mapping, and workflow automation between systems. Using external iPaaS is only necessary in edge cases. With Xurrent, our native integration hub handles most patterns, community-built integrations are available, and APIs cover the rest when you need bespoke logic.

With prebuilt connectors and templates, most system integrations are hours, rather than days, away. With no heavy coding or middleware required, Xurrent connects and integrates your stack rapidly, so value comes quickly.