Turn Incidents Into Improvement

Post-Incident Management

Learn, adapt, and prevent future outages. Xurrent IMR automates postmortems, tracks tasks, and transforms incident data into actionable insights, so every incident makes your system stronger.

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From Resolution to Reliability

Everything You Need to Learn from Every Incident

Xurrent IMR turns every incident into a chance to improve. AI creates detailed postmortems automatically, combining logs, metrics, and conversations into clear, consistent reports. You can visualize full timelines, assign recovery tasks, and track learnings across teams. Every insight is captured, structured, and connected to future prevention efforts so reliability keeps improving over time.

AI-Generated Postmortems

Xurrent’s AI compiles postmortem reports automatically from logs, metrics, and Slack or Teams conversations, following your preferred templates. It captures the full incident story so your engineers can focus on learning, not paperwork.

Incident Timelines

Visualize the complete lifecycle of every incident. See actions, timestamps, and responder decisions in one place to pinpoint delays, surface insights, and strengthen your escalation and response strategies.

Task Templates & Post-Incident Tasks

Standardize post-incident recovery and accountability. Assign tasks, attach incidents, set priorities, and track progress to ensure learnings turn into real improvements.

Playbooks for Continuous Preparedness

Operationalize your reliability goals. Convert postmortem findings into ready-to-run playbooks that define preventive measures, align with SLAs, and reinforce resilience before the next incident occurs.

Reliability Analytics

Measure the metrics that matter. Track MTTA, MTTR, and incident volumes by team, service, or environment. Spot recurring weak points and act before they turn into downtime.

Beyond the Core Features

Everything Else That Keeps Learning in Motion

Post-incident work should be automatic, not manual. Xurrent IMR automates documentation, tasks, and reporting to keep learning continuous. Custom templates maintain consistency, AI generates summaries instantly, and workflows close communication loops with stakeholders. From root cause to resolution, every review feeds back into stronger systems and faster recovery for your next incident.

Automated Workflows

Streamline post-incident follow-ups. Workflows let you automate documentation, assign tasks, send reminders, and notify teams on Slack or Teams without writing code.

Custom Postmortem Templates

Create organization-specific templates that match your internal RCA format. Standardize structure, ensure consistency, and accelerate review cycles.

AI-Incident Summaries

Get instant AI-generated summaries of incident outcomes and response effectiveness. Perfect for leadership briefings, RCA prep, or stakeholder reports.

Stakeholder Communication Sync

Close the communication loop automatically. Push incident closure updates or summaries to your Status Pages or internal channels, ensuring stakeholders stay informed from response through resolution

WORKS WHERE YOU WORK

Seamlessly Integrate With Your Existing Stack

Monitoring & Observability
Communication
Ticketing & ITSM
CI/CD & DevOps
Cloud Platforms
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Xurrent IMR sits at the center of your incident response workflow, connecting monitoring, communication, and ticketing tools you already use. Real-time bi-directional sync ensures everyone has the latest information, whether they're in Slack, Jira, or the Xurrent IMR dashboard. Set up in minutes with pre-built integrations and webhooks.

FAQ

Frequently Asked Questions (FAQs)

It’s the process of analyzing resolved incidents to uncover causes, document learnings, and apply improvements using automation, AI, and analytics.

AI parses logs, metrics, and communication transcripts to produce structured, editable reports using your organization’s preferred templates.

Yes. You can design templates that align with your RCA framework or compliance standards and reuse them across teams.

Xurrent IMR connects with your monitoring, observability, and chat systems to pull contextual event data for accurate summaries.

Absolutely. Post-Incident Tasks let you assign ownership, set deadlines, attach incidents, and monitor progress through completion.

Workflows automate repetitive steps like documentation, notifications, and reporting—ensuring every post-incident review happens on time.

Incident resolutions and updates can automatically sync to Status Pages, keeping customers and stakeholders informed without manual effort.

You can view MTTA, MTTR, total incidents, service performance trends, and reliability KPIs across timeframes, teams, and systems.

Yes. Export reports in Markdown or PDF for sharing during audits, compliance checks, or stakeholder reviews.

Playbooks transform insights into prevention strategies, while analytics verify the impact of each change—closing the loop between response and reliability.

LOVED BY 1000+ TEAMS

Trusted by Leading Engineering Teams

What sets Zenduty (now Xurrent IMR) apart from other big players in incident management is the level of interaction. If I write a query on Zenduty’s support channel, I know for a fact someone is going to come back and talk to me, and it’s very reassuring to know that my requests aren’t going into a black hole.

Heinrich Roets
Site Reliability Engineer, Electrum

Zenduty (now Xurrent IMR) offers a highly customizable alerting system. Notifications can be tailored based on severity, team, or incident type, ensuring the right people are alerted promptly. The integration with various communication channels such as SMS, email, Slack, and Microsoft Teams enhances our ability to respond quickly.

Abhishek Pal
Software Developer Engineer, Navi

Zenduty (now Xurrent IMR) is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors.

Tomer Cohen
Head of Cloud Infrastructure, Ever.C

“Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings. Truly one of the easiest tooling migrations we have ever gone through.”

Vinay Singh
DevOps Manager, IndiaMart

“Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings. Truly one of the easiest tooling migrations we have ever gone through.”

Mudassir Razvi
Senior Engineering Manager, DevOps at Razorpay
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