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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

Xurrent Features

An entry screen for Risk Management

Risk Management

Safeguard Operations and Manage Risks

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AI Virtual Agent

Deliver instant, intelligent support with Xurrent’s AI Virtual Agent—automating answers, streamlining requests, and keeping users informed in real time.

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Service Desk

Deliver faster, smarter support with Xurrent Service Desk. Built to streamline IT workflows and elevate the employee experience from day one.

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Financial Management

Xurrent makes it easy to track, allocate, and optimize IT costs across departments and services. Our intuitive dashboards, automated reporting, and AI-powered insights help managers, department heads, and stakeholders to quickly understand financial impacts, streamline budgeting, and make informed decisions.

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Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise. Simplify operations. Streamline complex workflows. Reduce the burden on your IT staff.

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Service Integration and Management (SIAM)

Connect your internal teams and external suppliers in a single, seamless service ecosystem. Xurrent makes it easy to collaborate across boundaries, manage change without friction, and deliver faster outcomes—no finger-pointing required.

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Service Continuity Management

Ensure business resilience with Xurrent's Service Continuity Management. Real-time asset tracking, automated recovery templates, and service mapping tools.

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Service Configuration & IT Asset Management

Streamline IT operations with Xurrent's CMDB and Asset Management. Track lifecycles, visualize dependencies, and automate discovery with AI-powered tools.

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Project Management

Manage project-based activities and operational assignments within a single platform. Our Project Management solution seamlessly integrates with IT Service Management (ITSM) functionality — no more task (and platform) switching.

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Problem Management

Empower your IT team to identify, manage, and resolve underlying issues that cause recurring incidents. Our Incident and Change Management solutions minimize service disruptions and enhance service delivery.

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Portfolio Management

Ensure organizational resources are efficiently employed using a structured framework to prioritize and approve projects. Manage the entire lifecycle — from suggestions to approval — while maintaining focus on corporate strategy.

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Mobile App

Submit and manage requests seamlessly with our mobile app. Approve changes, view personalized messages, and stay updated with push notifications.

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Web Store

The Xurrent Shop offers a fully integrated, user-friendly web shop within our Self-Service portal. Seamless order management, customizable workflows, and complete visibility. No extra maintenance.

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Time Tracking

Designed for organizations seeking to streamline and optimize their time management, our time tracking module offers user-friendly features that integrate seamlessly into existing workflows.

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Service Level Agreement (SLA) Management

Customized and automated SLA processes power our advanced SLA Management platform, ensuring service commitments are met, and administrative overhead is reduced. Your IT team can now focus on strategic initiatives.

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A Xurrent screenshot showing the relationships between services and their hierarchies in a mind map format

Service Hierarchy Browser (SHB)

Gain clarity and an organized view of your entire IT service ecosystem. Manage and optimize IT services. Ensure superior performance. Enhance user satisfaction.

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AI Automations

Xurrent eliminates manual tasks, optimizes workflows, and delivers faster resolutions. From auto-classification of tickets to real-time request summarization, Xurrent AI streamlines service delivery—boosting productivity, reducing errors, and accelerating response times.

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Self-Service Portal

Our comprehensive self-service portal and virtual agent assistance empower users to effectively request, manage, and track their service needs anywhere on any device.

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SCRUM and Agile

Empower teams with an integrated platform that encourages collaboration, accelerates sprints, and optimizes workflows. Unlock your organization’s full potential.

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Reservations

Our innovative reservation system empowers organizations to efficiently control and distribute resources with adaptable scheduling options.

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Release Management

Group changes into releases to coordinate planning and monitor the effectiveness of related activities. Simplify release management across multiple teams.

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A Xurrent screenshot an MSP billing and service costs feature in list format

Managed Service Provider (MSP) Billing

Effortlessly manage and invoice service-related work. Straightforward connectivity between billable events and external invoicing tools. Clean effort tracking and billing accuracy across service offerings and contracts.

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Knowledge Management

Transform knowledge management with AI-powered suggestions and streamlined article creation, boosting efficiency, accessibility, and proactive problem resolution.

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HR Management

Streamline HR processes, boost employee satisfaction, and enhance productivity with our secure, all-in-one enterprise service management platform.

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Facilities Management

Streamline facilities management function and enhance productivity with our secure, all-in-one enterprise service management platform.

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Customer Feedback

Requesters are encouraged to provide feedback on their level of satisfaction. This information can be aggregated to understand customer satisfaction or to gain a more detailed understanding of satisfaction with a service desk overall.

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Change Management

Simplify complex processes and ensure efficiency and consistency through customizable templates, intuitive workflows, and automated notifications.

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Incident Management for ITSM

Discover advanced tools to simplify incident management, enhance service requests, and optimize collaboration for faster resolution and improved IT.

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