Build Trusted Relationships Across Your Organization
We empower organizations to collaborate securely and efficiently with external entities, extending their service management capabilities and promoting effective communication and information sharing.
Service Management Built for Security & Teamwork
Xurrent’s Account Trusts provide the perfect balance between accessibility and security, ensuring seamless multi-organization collaboration.
350ms
Response time
Faster than the blink of an eye
100% alignment
with ITIL and ISO Standards
Built to meet the stricest compliance
60% boost
in Cross-Org Efficiency
Work smarter across multiple teams
Frequently Asked Questions
Cross-org collaboration is the ability for independent organizations (or business units) to work shared tickets, SLAs, and workflows without exposing unrelated data. Secure access controls, audit trails, and clear handoffs are essential. With Xurrent’s Account Trusts, establish trusted relationships with other organizations in your business ecosystem while keeping security at the forefront.
Service Integration and Management (SIAM) coordinates multiple providers so services feel unified—one process, consistent SLAs, shared accountability. It’s valuable when several vendors or units deliver parts of the same service. Xurrent’s Account Trusts and multi-tenant architecture make SIAM practical, standardizing processes once and enforcing them across parties, while keeping data cleanly segmented.
Multi-tenancy enables multiple organizations to run on a single platform while isolating their data and configurations. It reduces tool sprawl and accelerates rollout while preserving privacy.Using Xurrent, MSPs and more complex organizations can house each customer or business unit as a separate tenant. Account Trusts selectively “bridge” tenants for joint work without breaking isolation.
Define inter-company SLAs and escalation paths, then track them end-to-end across the involved teams/tools. Xurrent simplifies this with cross-account SLAs that run natively: timers, breaches, and escalations follow the ticket even when ownership shifts between trusted accounts.
Collaboration shouldn’t affect compliance if isolation, access control, encryption, and auditing are enforced at the tenant boundary. Xurrent is Zero-Trust by default; meaning only approved data crosses a Trust, and our stringent security and compliance standards support every tenant.
Create Trusts to Deliver Industry-Leading Service
Account Trusts enable you to deliver all of your ITSM services, workflows and applications from a single unified platform.
.avif)
AI That Works as Hard as You Do —At No Extra Cost
Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.
And the best part? It’s all included—no extra fees, no hidden costs.
Trusted by Leaders, Built to Make Life Easier
Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.
Tools_HighPerformer_Enterprise_Europe_HighPerformer.avif)
Tools_UsersMostLikelyToRecommend_Mid-Market_Nps.avif)
Tools_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith.avif)
Trusted by Leaders, Built to Make Life Easier
Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.