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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

How can we help?

Search the documentation, or choose a path below to get started.

Popular:SLA targetsworkflow templatesMCP serveremail integration
Find your path
I administer XurrentI work the service deskI build integrationsI use self service

Get things done

All guides
Administer an account
What the Account and Directory Administrator roles each control, and where shared master data lives.
Put Sera AI to work
How to enable AI, choose suggest or apply mode, and what the data privacy guarantees are. Included in every package.
Secure how people sign in
Passwords, SAML and OIDC single sign-on, multi-factor, session timeouts, and lockout rules.
Make a change
Changes start as an RFC request and are carried out by a Workflow, the record formerly called Change.
Understand service levels
An SLA links a Service Offering to a customer, and the offering supplies the response and resolution targets.
Connect other tools
Prebuilt iPaaS connectors, REST and GraphQL APIs, webhooks, and the MCP server.

Browse the documentation

GET STARTED
Getting Started
Navigation & Consoles · Onboarding & Accounts · Accessibility
Using the System
Requests & Service Desk · Incidents & SLAs · Knowledge Base · Self-Service Portal
Administration & Configuration
System Setup & Settings · Roles & Permissions · Customization & UI · Email & Notifications
RUN YOUR SERVICES
IT Service Management
Change & Release Management · Problem Management · Service Portfolio · Roles & Permissions
Projects & Workflows
Workflow Automation · Project Management · Agile & Scrum
Resource & Time Management
Timesheets & Time Entry · Holidays & Scheduling · Availability & Out of Office
ASSETS & DATA
Asset Management & CMDB
Asset Management · Configuration Management · Reconciliation
Assets, Products & Financials
Products & Categories · Contracts & Invoices · Assets & Reservations
Reporting & Analytics
Dashboards · Analytics & Reports · Exporting Data
EXTEND & SECURE
Sera AI
Virtual Agent · Sera Assist · Request Classification · Knowledge Management
Integrations
MCP · iPaaS · Connectors · Webhooks · Tokens & Authentication
Security & Compliance
Identity & Access · Auditing & Data Protection

What is new

All release notes
September 24, 2026
Xurrent ITSM - September 2026 Product Updates
September 13, 2026
Xurrent IMR - Q3 2026 Product Updates
August 27, 2026
Xurrent ITSM - August 2026 Product Updates
July 23, 2026
Xurrent ITSM - July 2026 Product Updates
Xurrent Learning Center
Role-specific training courses, from end user to administrator.
Developer documentation
GraphQL and REST APIs, webhooks, and the Xurrent MCP server.
Contact support
Cannot find it? Raise a request and a specialist will pick it up.