Yes. You can use Xurrent IMR's Escalation policies to configure what user gets notified at what point during an incident.

Yes. You can use Xurrent IMR's Escalation policies to configure what user gets notified in the event the original user does not respond to or 'acknowledge' the incident.

Xurrent IMR notifies users through Email, SMS, Phone(Voice), Slack, Microsoft Teams, and push notifications from our Android and iOS applications.

Yes. On Xurrent IMR, you can define escalation policy at the team or service level with ease.

Yes, you can add additional responders, and subject matter experts right from the comms channel of your choice. Both on Slack and Microsoft Teams with just a click of a button, you can add additional responders for an incident.

Yes. You can use Xurrent IMR's Schedules to create custom on-call rotations so that your team can share incident response responsibilities in rotation.

Yes. You can use the override button in schedules to easily override the on-call roster and fill your emergency on-call schedule.

Xurrent IMR will automatically readjust the on-call schedule with the existing users to make sure there are no gaps on the schedule.

Yes, you can use Xurrent IMR's Alert Rules to configure custom assignee, escalation policy, urgency, priority and incident SLAs depending on your alert source and the alert message or payload.

Yes, your custom alert routing conditions will be executed in case both escalation policy and custom alert conditions exist.

Yes. You can download all incident reports by Team, Service, Users and Tags from the incident dashboard in CSV and PDF format. Alternatively, you can use the Xurrent IMR API to create your custom reports.

Insights and trend data shows most affected and least affected teams/services, moving averages, trend lines for the incident count, and percentage change over the previous period for all types of data.

Yes. With Xurrent IMR’s filtered view, select a combination of certain teams/services/users from the search bar in the pie graph to do a side-by-side comparison of just the selected items.

Yes, owners and admins can download these reports from the Account settings.

Yes. You can transfer the ownership of an account to another user.

You can upgrade or downgrade your subscription plan from your Account Page in the Plans tab. You need to be the account owner to perform this operation and add a valid card to your account before upgrading or downgrading your plan.

If you cross your Free plan user limits, i.e. add more than 5 users, Xurrent IMR will automatically upgrade your plan to the Starter Monthly Plan. If you cross your Starter plan user limits, i.e. add more than 10 users, Xurrent IMR will automatically upgrade your plan to the Growth Monthly Plan.

If you cross your Starter plan SMS/Phone limits, you will be charged extra on your next invoice depending on the number of SMS/Phone Notifications that you consume over your plan limit and the country of your user Phone/SMS contact methods.

Yes. Developer support is available on the Enterprise plan.

The support turnaround time is 48 hours for the Free and the starter plan and 24 hours for the Growth and Enterprise plan.

Xurrent IMR asks for Credit card information as a security measure to prevent fraud and also the user to consume more alerts over the free tier limits without missing any incident alerts.