Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM Platforms

A Niche, Built on Purpose

Most ITSM platforms ask organizations to choose a side. Enterprise platforms can bring more complexity than a midsize IT team needs to manage day to day. Lighter ticketing tools, meanwhile, can start to feel limiting as a business grows. Xurrent was built to sit comfortably in between.

The Gartner Magic Quadrant plots vendors across the ITSM market, including platforms built for the largest global enterprises. Xurrent doesn't compete on that scale. Xurrent is built for the midsize enterprise, and we feel this recognition reflects a company that knows who it serves.

The report shows where Xurrent stands, why Gartner named it a Niche Player. In our view, that's a reflection of a platform built for your scale instead of someone else's.

For the first time in four years, Xurrent has been named a Niche Player in the Gartner® Magic Quadrant™ — recognition we feel reflects a platform built for the midsize enterprise. Get the full picture of where Xurrent landed, why, and what it means for your organization.

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"For many years, Xurrent has been a 'best kept secret' in the industry, so we are excited and ready for our take on the increased visibility and credibility that comes with being recognized in the 2026 Gartner® Magic Quadrant™ for ITSM Platforms.” -Brian Wenngatz | CEO, Xurrent

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Gartner® Magic Quadrant™ for IT Service Management Platforms, 27 July 2026, By Rich Doheny, Ankita Hundal, Jen Lichucki.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Xurrent.