Improve Your Incident Response Time

Xurrent IMR helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Xurrent IMR. We manage end-to-end Incidents on Xurrent IMR.

I like Xurrent IMR’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Xurrent IMR team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Xurrent IMR has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Xurrent IMR. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

All (infrastructure downtime) alerts by default go to DevOps receiver, which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. Xurrent IMR is pretty intuitive with great support and configuring escalation policies is a piece of cake.

Xurrent IMR serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Xurrent IMR gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of all our production websites, and without Xurrent IMR, we cannot do this. Xurrent IMR plays a vital role in maintaining uptime of our websites by providing alerts in a timely manner.