Indicating Disabled Service Offerings

In the View mode of a service offering, any request templates that have been disabled are displayed in a strike-through font, like this: 𝖯̶𝗋̶𝗈̶𝗏̶𝗂̶𝖽̶𝖾̶ ̶𝖾̶𝗑̶𝗍̶𝖾̶𝗋̶𝗇̶𝖺̶𝗅̶ ̶𝗁̶𝖺̶𝗋̶𝖽̶ ̶𝖽̶𝗂̶𝗌̶𝗄̶ ̶𝖽̶𝗋̶𝗂̶𝗏̶𝖾̶. In the ‘Standard Service Requests’ section of the Service Offering form in Edit mode, this indication did not exist. This has now been aligned.

To be able to see immediately which request templates are enabled and which are disabled, makes it much easier for a service level manager to decide which standard service requests should be removed from a service offering, for example.

A similar alignment has been made on the Request Template form, where discontinued service offerings are now displayed in strike-through font as well.