In the View mode of a service offering, any request templates that have been disabled are displayed in a strike-through font, like this: 𝖯̶𝗋̶𝗈̶𝗏̶𝗂̶𝖽̶𝖾̶ ̶𝖾̶𝗑̶𝗍̶𝖾̶𝗋̶𝗇̶𝖺̶𝗅̶ ̶𝗁̶𝖺̶𝗋̶𝖽̶ ̶𝖽̶𝗂̶𝗌̶𝗄̶ ̶𝖽̶𝗋̶𝗂̶𝗏̶𝖾̶. In the ‘Standard Service Requests’ section of the Service Offering form in Edit mode, this indication did not exist. This has now been aligned.
To be able to see immediately which request templates are enabled and which are disabled, makes it much easier for a service level manager to decide which standard service requests should be removed from a service offering, for example.
A similar alignment has been made on the Request Template form, where discontinued service offerings are now displayed in strike-through font as well.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.