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Award-winning, trusted ITSM
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AI-powered service management
AI-native incident management and response
Unified IT operations and service management
AI-powered ITSM for the Modern Enterprise
AI-native Incident Management for the Modern Enterprise
Communicate service health in real time
Integrate Xurrent with your full stack
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.
Helps service desk teams resolve issues faster.
Built to streamline IT workflows and elevate the employee experience from day one.
Centralize and coordinate automation efforts across your entire enterprise.
Resolve plant floor and IT issues before they disrupt production.
Stay audit-ready while resolving issues and reducing operational risk.
Detect, respond, and resolve incidents fast to cut downtime and MTTR.
Keep your store online, even during your biggest sales moments.
Protect patient data and resolve issues fast, so care teams stay focused on care.
Standardize service delivery across every store and channel.
Resolve issues quickly with an AI-powered system that automates ticketing.
Simplify on-call scheduling, automate escalations, and reduce burnout.
Automate postmortems, AI summaries, and post-incident workflows
Real customer results with ITSM
Bajaj Finserv Health cut monthly reporting from 3 hours to zero and now acknowledges every incident in under 5 minutes with Xurrent IMR. Read how.
See how Pima College uses Xurrent IMR higher ed status pages to reduce MTTR by 49% and alert 34,000 users during outages. Read the full case study now.
See how Endeavor Communications uses Xurrent IMR telecom status pages to proactively inform 9,000 members during outages.
Insights & updates from our experts
Enterprise IT organizations and managed service providers need to find permanent solutions to prevent future incidents.
AI hallucinations aren't a software bug waiting for a patch — they're a byproduct of how language models generate text. Here's why prompting alone can't fix them, and how governance makes AI safe to run in production.
For the first time, Xurrent earns recognition in the Gartner® Magic Quadrant™ for IT Service Management Platforms. CEO Brian Wenngatz explains why this milestone matters — and why the company sees it as a starting line, not a finish line.
Upcoming and recorded webinars from our experts.
Level Up: The IT Maturity Series by Xurrent — Session 1. Live August 6th, 2026.
Most ITSM platforms have an AI story. Very few have the integration layer that makes it real. Xurrent does - and it's included in the platform.
An honest SRE talk about how more metrics quietly became less insight, and the back-to-basics fixes that turned it around.
Quick-reference guides to Xurrent features
Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.
See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.
Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.
Expert ITSM & automation insights
Gartner named Xurrent to its first ITSM Magic Quadrant in four years, as a Niche Player. To us, this highlights Xurrent as a leading vendor of choice for a specific kind of organization: the midsize enterprise.
Research In Action Just Named Xurrent a Market Leader — the Modern, Agile Choice for European ITSM.
Your Step-by-Step Guide to AI in Service Management That Actually Gets Used
Stay up to date on new features and updates.
We're just getting started with Q3. This post is a living document, and we'll keep adding new updates right here until the quarter ends on September 30th.
Our July 2026 updates add a My Reservations self-service experience, Agile Board filtering, Sera Assist reply ratings, Agent Designer success metrics, CI location hints, shared tags, and new iPaaS connectors.
Sera AI Studio isn't a feature you flip on — it's a capability you build. This step-by-step guide walks you through everything from baseline testing in the Golden Set to coaching agent behavior and rolling out to your organization with confidence.
Join us online and in-person to dive into the world of Xurrent and ITSM at large
Join us on Thursday June 18th in London, UK for Xurrent’s 2026 Partner Day.
You spoke, and we listened! This year, Xurrent is taking all the value, learnings, and knowledge from Connect, and bringing you three, regional events to keep you plugged into Xurrent all year long!
Experience Europe's #1 conference and trade fair for IT Service Management (ITSM) and beyond! From May 19 to 21, 2026, Seeheim-Jugenheim will be transformed into a hotspot for innovation and digital transformation.
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Apps, APIs, and updates
Xurrent service functionality
Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
The integration with Atlassian Jira using the Xurrent Integration Service is
Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.
Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.
Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.