AI-powered ITSM for the modern enterprise
Unified, future-forward IT Operations
AI-powered MSP service delivery
Unified ESM platform built for collaboration
Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
AI-driven incident management
Secure multi-organization collaboration
No-code AI-powered orchestration
Secure, API-first integrations
Real-time insights, 400+ reports
Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.
Request, manage, and track service needs anywhere, on any device.
Enhance service requests and optimize collaboration for faster resolution
Connect Xurrent® with other solutions and platforms
Streamline article creation, boost efficiency, improved problem resolution.
Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.
Real customer results with ITSM
XAL Lighting replaced their outdated ITSM tool with Xurrent, achieving 80% self-service adoption and "absolutely perfect" implementation in just 3 months.
Discover how Guna, a leading homeopathic manufacturer, transformed their IT service management with Xurrent's user-friendly platform in just two months.
Acun uses Xurrent for its complete enterprise service management. The platform has proven to reduce service complexity across the enterprise — a primary goal when searching for a new provider.
Insights & updates from our experts
Meet Amir Karera: Charting New Waters - Amir's navigational journey through Xurrent
Discover Sera AI, Xurrent's intelligent fabric embedded throughout the platform. Proactive automation, real-time insights, and seamless integration to transform your service management operations.
Xurrent named #1 Market Leader by Research In Action for highest customer satisfaction, best price vs value, and strongest recommendation index in ITSM/ESM.
Upcoming and recorded webinars from our experts.
In this session, we will share what we have learned from using Xurrent to support our own internal operations, and how that experience has shaped our view of what truly works when rolling out ESM across an organization.
Join us for the unveiling of Sera, Xurrent’s omnipresent AI that acts as your silent co-pilot, tirelessly orchestrating, predicting, and optimizing service outcomes across your entire enterprise.
IT doesn’t have to be complicated. Join our LIVE Xurrent demo to see what easy looks like.
Quick-reference guides to Xurrent features
Universities and further education colleges all face the challenge of attracting the best staff and students. Both these groups have increasing expectations of the services they consume. Learn how 4me can help with everything from network access to student welfare, facilities and accommodation.
As part of their digital transformation, organizations are improving the support that is provided by the different support domains, like HR, IT, Purchasing and Legal. By making it easier for their employees to obtain support when they are stuck with a question or need assistance from another department, organizations are improving productivity and job satisfaction.
Streamline and automate HR service delivery and provide the service your employees want and deserve. They will get the service they need, when they need it, whether it’s via the web, the Xurrent app, or virtual agent. The combination of efficient processes and workflows and an easy-to-use Self-Service portal enables better and more productive employee service experiences.
Expert ITSM & automation insights
This white paper demystifies GenAI, RAG, and agentic AI, and shows how they drive faster resolutions, lower costs, and better user experiences. A must-read for leaders ready to put AI to work, securely and responsibly.
A Powerful Combination
Getting local, regional, and global IT support organizations to work together to use the same IT service management tool — especially as a large, global enterprise — is no small task.
Stay up to date on new features and updates.
Discover Note Assist, Xurrent’s new AI-powered tool for drafting and improving notes. Get instant suggestions, apply changes with one click, and stay in full control — AI guidance designed to help you work faster and smarter.
Discover Xurrent's new Specialist Interface updates with three customizable layout options: Single Pane, Two Pane, and Dynamic View for personalized workflows.
It is now possible to configure self-service search to show only the record types you want your end users to see.
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Join us online and in-person to dive into the world of Xurrent and ITSM at large
