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Xurrent IMR
The Best Opsgenie Alternative
Opsgenie is retiring, and Atlassian wants you on Jira Service Management. But JSM is a service desk with on-call bolted on, not an incident platform. Xurrent IMR is built for incident response first: dynamic escalations, AI that cuts alert noise, one-click migration, and full Jira sync if you want to keep it. Move to a tool built for the 3am page, not the help-desk queue.
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Trusted by 1,000+ DevOps and SRE teams.
Migrate from OpsGenie
within minutes
Opsgenie's sunset shouldn't force you into a service desk. One-click migration moves your schedules, escalation policies, and integrations into Xurrent IMR, with a dedicated engineer guiding every step. Most teams are live the same day.
Are you being pushed to Jira
Service Management?
Migrating to JSM looks convenient, until you realize you're moving your on-call team into a help-desk tool where incident management is one module among many.
- Pay for what you use, not what you might useJSM bundles eight modules; on-call teams use three. You pay for the bloat either way.
- The discount is a door, not a dealYear-one migration discounts fade. Year two, list pricing returns and the "savings" disappear, on a tool you were oversold in the first place.
- Built for the help desk, retrofitted for on-callJSM's DNA is service tickets. IMR's DNA is the outage: alerting, escalation, correlation, and postmortems are first-class, not add-ons.
We'll buy out your contract if...
You're tied into an Opsgenie/JSM contract but want to try your options without paying for two tools at once. Talk to us and start your free POC the same day.
Xurrent IMR goes beyond a JSM workaround
Incident response built for SREs, not routed through a service desk.
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Route alerts with precision and eliminate alert fatigue
One outage should be one incident, not forty pages. Xurrent IMR's alert rules route and enrich alerts in flight: notify the right responder based on real conditions, auto-assign priority, attach the matching playbook, and suppress the noise that never needed a human. AI alert correlation is included in every plan, not locked behind an AIOps SKU.
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An AI SRE on every incident
It's like adding a senior responder to every page, something no service desk ships. The moment an alert fires, the AI SRE pulls the context a human would spend twenty minutes gathering: recent deploys, related services, and the probable cause. It runs the first investigation steps, drafts the timeline, and writes the postmortem while your team is still fixing the issue.
Curious how the AI actually reasons? Watch it work.
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Resolve incidents 80% faster
A real incident platform helps you resolve issues before customers feel them. Flexible alerting and escalations across every channel, incident playbooks, and context-rich AI summaries mean your on-call engineers are working the problem within seconds, not still figuring out who owns it.
Faster resolution starts with one conversation. Talk to us.
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The best incident communication in the industry
Our incident command system streamlines communication during critical incidents across Slack, Teams, Google Chat, Zoom, Jira, and more. One incident, one channel, one source of truth, so stakeholders stay informed without anyone writing a status email.
Keep everyone in the loop, automatically. See integrated status pages.
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On-call that respects your team
Need a night off? Request cover and pick the slot from your phone; after a rough on-call stretch, IMR will even suggest it. Overrides, swaps, and follow-the-sun rotations without a spreadsheet or a support ticket.
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Customized postmortem templates
Leverage pre-built postmortem templates to document incidents, or build custom templates tailored to your incident types and workflows. Blameless by default, so the culture improves with every retro.
See how teams cut MTTR by up to 60% after switching to Xurrent IMR.
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Control the entire incident from your wrist, or your pocket
View triggered alerts, incident summaries, and on-call schedules, and acknowledge or resolve incidents from an Apple Watch, Wear OS device, or the iOS and Android apps. Everything you need at a glance: who's on-call, assignees, schedules, and impacted services.
Committed to Jira? Keep it.
We connect seamlessly.
Some teams have to stay on Jira, and that's fine. You shouldn't have to choose between your ticketing system and real incident response.
- Full two-way Jira syncTickets and incidents stay in lockstep. Raise, update, and resolve across both, so nothing drifts between engineering's board and your on-call team.
- Easy on-call that connects to your ticketsEngineering keeps Jira. Your on-call team gets a tool actually built to stop outages: alerting, correlation, escalation, and postmortems, first-class.
- We've got you covered, fair and squareLeave Atlassian entirely, or stay on Jira and bolt on the incident response it never had. Either path runs through Xurrent IMR.
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Teams left Opsgenie. They didn't settle for a service desk.
Razorpay
60%
lower incident management cost
"Truly one of the easiest tooling migrations we have ever gone through."
Mudassir Razvi · Sr. Eng. Manager, DevOps · 500+ engineers migrated in <1 week
Cisco
37%
reduction in Mean Time to Repair
"The status page is a one-stop shop. We simply point our users to it."
Deepa Duvvuru · Program Manager · 80,000 employees, ~4 hrs saved per incident
GroundTruth
Zero
unnecessary wake-ups
"It just works, and it routes alerts perfectly."
Josh Gies · Manager of DevOps · ~33% lower cost, 5–10 min MTTA
Xurrent IMR vs Jira Service Management
JSM is a service desk that happens to include on-call. Xurrent IMR is incident response, all the way down. Here is the honest, feature-by-feature picture.
LOVED BY 1000+ TEAMS