Automation rules are used to automatically update Xurrent records when specific conditions have been met. They are triggered by events, such as the creation of a request or task, or an update of a specific record. With this release, a new trigger option has been added. Automation rules can now be executed whenever the service instance is updated, or when a specific SI is related to a new request, for example.
Of course there are many more applications for automation rules triggered by service instance updates, such as providing detailed information about a certain configuration item, or emailing a team when there is an urgent incident related to a business-essential service instance.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
