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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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ESM

Unified IT operations and service management

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

Datasheets

Datasheet

Xurrent Manufacturing Solutions

Manufacturers run IT across plants, offices, warehouses, and sales sites that rarely share a building, a language, or a toolset. Requests arrive by email and phone. HR, facilities, quality, and finance each track work their own way, and a lean IT team ends up reacting to whatever is loudest. See how four of Xurrent's customers got their factory floor back on track.

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NEW
Datasheet

Xurrent for Manufacturing

A press fails at one plant. The team works it for days, finds a firmware mismatch, documents the fix, and gets the line back. Six months later the identical press at another facility fails the same way, and that team starts from zero. Same equipment, same fault, no shared memory between sites, and no shared record with the HR, facilities, or finance teams supporting that plant either. That gap between IT, OT, and the rest of the enterprise is where most manufacturing incidents get stuck, and it’s the gap Xurrent was built to close.

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NEW
Datasheet

Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

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Datasheet

Xurrent for Government (Defense / Public Safety)

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

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Datasheet

Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

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Datasheet

Xurrent for Technology & Telecom

Learn how Xurrent helps technology and telecom companies manage always-on operations with unified ITSM and ITOM, DevOps-integrated workflows, and enterprise service management. Built for speed and scale with 100% trailing uptime and zero-maintenance releases.

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Datasheet

Xurrent for Education

Universities and further education colleges all face the challenge of attracting the best staff and students. Both these groups have increasing expectations of the services they consume. Learn how 4me can help with everything from network access to student welfare, facilities and accommodation.

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Datasheet

Xurrent ESM Overview

As part of their digital transformation, organizations are improving the support that is provided by the different support domains, like HR, IT, Purchasing and Legal. By making it easier for their employees to obtain support when they are stuck with a question or need assistance from another department, organizations are improving productivity and job satisfaction.

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Datasheet

Xurrent for HR

Streamline and automate HR service delivery and provide the service your employees want and deserve. They will get the service they need, when they need it, whether it’s via the web, the Xurrent app, or virtual agent. The combination of efficient processes and workflows and an easy-to-use Self-Service portal enables better and more productive employee service experiences.

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Datasheet

Xurrent for Facilities

Facility management in 4me offers numerous benefits, including increased efficiency, improved maintenance planning, better cost control, enhanced occupant experience, and greater data analysis capabilities. By leveraging technology to streamline FM processes, organizations can achieve significant cost savings and optimize their operational performance.

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Datasheet

ITSM Overview

With Xurrent®, increased productivity, better collaboration and higher rates of customer satisfaction are all within reach. Our certified ITSM capabilities cover all 19 ITIL processes and much more. We also have a fully active development roadmap, meaning our customers regularly receive enhancements to the product at no extra cost.

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Datasheet

Why Xurrent is Different

This document explains the unique architecture of the Xurrent platform and its benefits for you as a customer. The most important elements we will introduce are multi-tenancy, accounts, and trusts.

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Datasheet

Auto Translation in Xurrent

Learn more about how organizations can improve global collaboration and efficiency with Xurrent Auto Translation.

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Datasheet

Citizen Services for Local Councils

Learn more about how to transform your citizen experience with 4me’s Service Management Platform.

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Also available in: Dutch German

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Datasheet

Xurrent Shop (formerly 4Me)

Leverage the power and flexibility of the Xurrent Shop to allow your customers to order products or services. Set up your shop quickly by adding items, pricing, and delivery information, and set up your order fulfilment workflows. The shop is fully integrated with existing 4me capabilities, making the webshop easy to adopt and implement.

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