Press Start: You Have Process. Now Make it Perform

You've built the process. ITIL is in place, SLAs exist, but something still isn't performing at scale. A lot of that comes down to whether your platform keeps up with your ambitions.

The console wars decided which platform you'd bet your future on. Graphics were beside the point. This session helps you make that call with confidence.

In this session:

• SLA management and proactive escalation
• Change management without the bottleneck
• Cross-team service delivery — the first look at ESM
• Analytics, reporting, and iPaaS as your data backbone