Effortless Support — Immediate Assistance at Your Fingertips
Empower your users with an AI-driven Virtual Agent that provides instant support and resolves issues proactively. Whether it's accessing KB articles, managing requests, or receiving timely notifications, the Virtual Agent ensures a seamless support experience.
Stay Ahead With Proactive Task Alerts
Never miss a beat—or a request. The Xurrent AI Virtual Agent keeps you on track by highlighting pending tasks, approvals, and requests needing your input. It’s your digital specialist, ensuring everything gets done and nothing gets lost in the shuffle.
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Get Answers Faster with Knowledge Article Summaries
Why dig through long articles when you can get straight to the point? The Virtual Agent pulls key insights from your knowledge base and delivers them in concise summaries—so your team finds answers fast and keeps moving forward.
Handle Request Without Switching Tabs
Initiate and track service requests directly through the Virtual Agent. No toggling between tools, no unnecessary delays. It’s streamlined request management, built right into the conversation.
Intelligent Reminders, Right When You Need Them
When service performance shifts, your team knows instantly. Whether it’s a system degradation or full outage, the Virtual Agent keeps everyone in the loop so you can adapt in real time and avoid disruptions.
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Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.
The People’s Choice for Service Management
The Benefits of
AI Virtual Agent
Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.
AI That Works as Hard as You Do—at No Extra Cost
Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.
And the best part? It’s all included—no extra fees, no hidden costs.
