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Explore how BYOK encryption provides superior data security compared to standard Platform Managed Keys, giving organizations complete control over their sensitive information in the cloud.

Learn what Retrieval Augmented Generation (RAG) is and how Xurrent implements this AI approach to enhance ITSM solutions. Discover the key benefits of RAG, including improved accuracy and reduced hallucinations in AI responses.

Xurrent has acquired Zenduty to lead the future of IT Operations Management. Read the blog post to find out more.

Discover how Xurrent is transforming ITSM with AI, cloud tech, and lightning-fast implementation. Learn about 100% uptime, 350ms page loads, and seamless enterprise service management.

A ‘Settings’ section has been added to the Organization form in Xurrent, where a Single Sign-On configuration can be related to the organization.

Organizations that prefer their users to use Teams as the standard chat application can now install the Teams App in the Xurrent App Store.

Using GraphQL or Import API to synchronize products and configuration items discovered with external tools with Xurrent.

A new app has been added to the Xurrent App Store: Jamf, a mobile device management system for Apple.

It is now possible for persons with the Financial Manager or Account Administrator role to relate effort classes to a skill pool.

Create a custom link that includes the ID of the current record in an external tool, stored in Xurrent as Supplier request ID.

The Microsoft Intune is now available from the Xurrent App Store, letting organizations manage their assets from Intune within their Xurrent account.

Organizations can now relate billable events in Xurrent directly to their invoicing tool, using billing identifiers.

It is now possible to relate service offerings to an effort class, directly from the ‘Effort Class’ section of the Settings console.

Each account involved in the creation and resolution of a request can now maintain the supplier and request identification for that supplier independently.

To make billing easier for MSPs, it is now possible to relate effort classes to a specific service offering.

The Lansweeper App on the Xurrent App Store has been updated to make the integration more flexible for customers with multiple Lansweeper installations.

The Freshdesk SaaS app, which integrates Freshdesk with Xurrent, is now available for all Xurrent customers from the Xurrent App Store.

The team at Joost-IT has just published the SaaS TOPdesk App on the Xurrent App Store, free of charge and available to all Xurrent customers.

Organizations that use Xurrent but also have a ServiceNow installation can now create and update incidents in ServiceNow directly from Xurrent.

The Click4Assistance webchat app, which features an AI-powered chatbot called Coni, is available from the Xurrent App Store.

The new Intune Endpoint Manager app in the Xurrent App Store imports devices from Microsoft Endpoint Manager into Xurrent.

A new app has been added to the Xurrent App Store: the Xurrent - Azure DevOps integration app, published by Expertize.

The Location field adds a map, powered by Google Maps, to the record type selected in the Category field of the UI Extension.

It is now possible to create a new request in Xurrent directly from Slack, a messaging program for business.

Organizations that want to better understand how their users use Xurrent can now install the Hotjar app from our app store.

The software development kit (SDK) for accessing the Xurrent v1 REST API via .NET has been completely revised.

It is now also possible to create an integration with problem management, as automation rules on problems were added to the app offerings.

A new app that integrates Xurrent with Atlassian Jira has been added to the Xurrent App Store. It was created by our partner, Expertize.

The Lansweeper app is an out-of-the-box integration between Lansweeper and Xurrent that synchronizes discovered IT asset data with the Xurrent CMDB.

A new integration is available in the ‘App Store’ section of the Settings console: the Conversed.ai chatbot.

In the Settings console the ‘Applications’ section has been renamed to ‘OAuth Applications’ and the ‘Apps’ section to ‘App Store’.

It is now possible to retrieve the resolution duration of requests, problems, changes, (project) tasks, projects and risks using REST APIs.

A new field for alternate names of software versions has been added to the configuration item form, facilitating using a discovery tool.

With the Xurrent BMC Client Management Connector our customers have another smart solution to add and maintain reliable asset data in Xurrent.

The Xurrent Open Raven Integration communicates event data from the Open Raven data security platform directly into Xurrent.

Organizations that use Xurrent and JDisc can now have the JDisc IT network documentation data automatically synchronized with the Xurrent CMDB.

The Xurrent Docusnap Connector makes it possible for organizations to integrate their Docusnap data with their Xurrent account.

A new standard integration lets organizations that use Xurrent connect with customers and providers that use TOPdesk software. This integration allows for requests, changes, attachments and other data to be transferred between both organizations while ensuring that information stays in sync.  The Xurrent TOPdesk Connector, created by Joost-IT, is a near real-time two-way integration between […]

The SailPoint Integration automates the approval gathering and provisioning for application access requests submitted in Xurrent Self Service.

Yet another improvement has been made to the time entry export feature. This feature is primarily used by managed service providers (MSPs) to integrate their Xurrent environment with their billing system. A time entry export file already included the service, as well as the customer of the service, for each time entry. Now the following […]

Computer trouble can be hard to understand for non-specialist users.  For this reason, most, if not all, computer repair and support technicians are familiar with the dreaded “it does not work” trouble ticket.  Tier2Technologies invented the Helpdesk Button to create automated and meaningful tickets, integrated with Xurrent. The Helpdesk Button is a powerful service tool […]

The ‘Apps’ section (edit: nowadays called ‘App Store’) of the Settings console has undergone a makeover.  It now offers more standard integrations and presents them in a way that makes them easier to manage by administrators.  This will become increasingly important as the number of standard integrations available in this section continues to grow. The […]

It is now possible to restrict an integration's import or export permissions to specific Xurrent record types only.

The URLs for the authorization requests and the access token requests that used in different OAuth grants have been simplified for developers.

A new security feature has been added to Xurrent’s Webhooks API to verify the ownership of the endpoint in each webhook.

It is now possible to add a UI extension to SCIM user records so that an organization's identity provider can populate its custom fields.

Import and export actions can now be added to the scope of the OAuth permissions of a personal access token or application.

Now it is easy for enterprise employees to start a chat conversation with a human agent from the Xurrent Self Service homepage.

Version 2.0.0. of the Xurrent SDK Ruby Gem is now available for download from the Xurrent Developer website.

The Xurrent Nexthink Connector has been released for organizations that use Xurrent as well as the Nexthink solution.

Microsoft has integrated Azure AD with Xurrent to make it easy for organizations to populate Xurrent with their employee data.

The configuration items export files now have an extra column. This additional column is called 'Has CI Relations'.

Now that the more secure personal access tokens have been introduced, organizations may want to stop people from using API tokens.

Why has Xurrent made a freemium service management solution available? The answer to this question may not be what you expect.

Eight columns have been added to the Affected SLA export files to make it easier for provider organizations to include more detail in their invoices.

The time entry export files now also include the name of the provider organization of the service that is linked to each time entry.

To help MSPs establish integrations between Xurrent and their billing system, the Effort Class ID column has been added to the time entries export files.

The export files that contain an account's trusted organizations now have an additional column called 'Organization Account'.

Organizations that use both Xurrent and Lansweeper will be pleased to hear that there is now a standard integration available.

The subjects of import email notifications are now more specific to make it possible for administrators to discard notifications about successful imports.

ConnectNow has released its standard integration with Xurrent. This integration allows support agents to generate Xurrent requests from within chat sessions.

A new usability feature has been added that prevents users from accidentally closing a browser tab if that tab contains any unsaved changes in Xurrent.

The REST API can now be used to retrieve people who are registered in a support domain account without retrieving people from the directory account.

A small adjustment has been made to the Import functionality for person records to prevent new person records from being generated when they already exists.

All organizations that have an SPF record defined for Xurrent in the domain name system (DNS) zone for their internet domain should add another SPF entry.

Now it is possible to offer your Xurrent users the ability to either use single sign-on (SSO) or use their Xurrent password to log in.

Xurrent now provides more detailed information in the emails it sends to administrators to warn them when a webhook is being throttled or has been disabled.

Demo instances can now also be integrated with identity providers like Azure AD, Okta, OneLogin or Google Cloud Identity for automated provisioning.

Export files no longer include the Notes column to make them easier to work with. Notes can still be exported separately from the Settings console.

Before an email reply gets added as a note, Xurrent first checks whether this record reached its final status 28 days ago or less.

Two small but helpful improvements have been released to help administrators who are in charge of the webhooks that their organization has set up in Xurrent.

Xurrent's computer telephony integration is now able to fall back on the caller's telephone number when the request number that was provided cannot be found.

Organizations are now able to use the new Authentication ID field, instead of a person's primary email address, to provide single sign-on access to Xurrent.

Since the Account Designer role has become available, there is no longer a practical reason to limit the access rights that the Account Administrator role provides.

Developers who are most comfortable with C# or Visual Basic will be excited to hear that a Xurrent SDK has become available for the .Net Framework.

The Xurrent SCCM Connector provides a configurable integration between Microsoft System Center Configuration Manager (SCCM) to automatically maintain the CMDB.

The maximum number of email messages that a person can send to Xurrent to get a new request registered by the Mail API has increased.

Xurrent's REST API for products can now automatically generate a name for each new product that needs to be added to the CMDB.

Directory administrators are now also able to grant and revoke all roles that have been made available to any of the directory account's support domains by accounts of external organizations by means of Xurrent's unique Trust functionality.

Microsoft has improved its Azure Active Directory single sign-on integration with the Xurrent service and provides a helpful tutorial.

The computer telephony integration (CTI) capabilities of Xurrent have been extended again. The new feature that was added allows support organizations to use their automatic call distributor (ACD) to collect a request ID from a caller before passing the call to the next available agent. When this agent accepts the call and the ACD passes […]

Earlier today, at Xurrent Connect 2018, Service-Flow and Xurrent announced that Xurrent is now fully compatible with Service-Flow’s ONEiO SaaS integration hub.  This maximizes the number of managed service providers that Xurrent customers are able to link up with. It is now easy to establish integrations with the service management applications used by managed service […]

A few months ago, we announced Xurrent’s Google Analytics integration. Today we are pleased to let you know that Google has prepared a standard integration that allows users to sign in to Xurrent with their Google Cloud credentials. This makes it easy for organizations that use Google Cloud Identity as their IdP solution to activate […]

To further improve the security of the Xurrent service, TLS v1.2 will soon be enforced. This will prevent the use of weak ciphers such as RC4 and 3DES.

Xurrent users can now reset their API token in the 'Personal Information' section when they go to 'My Profile'.

The notes generated by the Mail API will now start with the To and Cc email addresses of the inbound email.

When an inbound email contains more than 20 attachments, only the first 20 files are attached to the new note that the Mail API generates.

The standard integration with Google Analytics is now available. This integration allows support organizations to track and report on their Xurrent Self Service traffic using the advanced web analytics service offered by Google.The administrator of the organization’s Xurrent account can activate this integration in the ‘Apps’ section of the Settings console. All that is needed […]

OneLogin has enhanced its Xurrent single sign-on integration to support the Just-in-Time (JIT) End User Access Provisioning functionality of the Xurrent service. The integration now ensures that a person record gets generated when someone accesses Xurrent for the first time. If this person is already registered, the SSO integration checks the person’s name in Xurrent […]

The ‘Inbound Email’ section has been added to the Settings console. If you are an account administrator, you can use this section to review the email that people send to your organization’s Xurrent account. When you select an inbound email, you can see the note that it generated as well as a link to the […]

The following two variables have been made available for use in the email templates that Xurrent uses to generate notifications concerning requests: ▪ request_supplier_name ▪ request_supplier_requestID It can be helpful to include these variables in the email templates that are used to generate notifications for managed service providers. They may even make it possible for […]

In some organizations people have gotten used to sending email directly to specific teams when they need help with something.  There can be good reasons why a team may prefer to allow the users who depend on their services to continue using email, rather than requiring them to submit their requests using Xurrent Self Service. […]

For those of you who maintain several Xurrent integrations, we have recently added a small feature to help you manage your webhooks. When you open an existing webhook or when you start to create a new one, you are now able to give this webhook a name. Giving each a distinctive name makes it easier […]

Xurrent’s computer telephony integration (CTI) feature has been refined a little more for organizations that use an automatic call distributor (ACD) to collect, for example, a customer number from the caller before passing the call to the next available agent. When this customer number is specified in the Support ID field of the contact person […]

A typical Xurrent account can be accessed by more than one account administrator. Each account can have only one owner, though. To limit access to the single sign-on configuration of an Xurrent account as much as practical, account administrators are no longer able to open the ‘Single Sign-On’ section of the Settings console. Only the […]

The experience has become a little different for change managers when they edit a change. When they click on one of the change’s tasks, this task no longer opens inside the change form. Instead, it opens in its own screen. This makes for a more tidy experience. It also ensures that changes open noticeably more […]

Many system management tools have already been integrated with Xurrent. When they pass an event to Xurrent’s Events API or Mail API, a request gets generated in Xurrent. Specialists who pick up such requests may sometimes need to access the details of the original event in the system management tool. Account administrators are now able […]

Bitium, a provider of cloud-based identity and access management solutions, has added Xurrent to its app catalog. Bitium helps companies organize, analyze, manage and secure access to all their web-based applications. The inclusion of Xurrent in Bitium’s app catalog gives Bitium customers the ability to provide their employees single sign-on access to Xurrent without any […]

A nice feature has been added for administrators who maintain the near real-time integrations between Xurrent and other applications using webhooks. Webhooks are essentially listeners that can detect specific events when they occur in Xurrent (e.g. a new request being registered). When such an event occurs, a webhook can be set up to deliver a […]