Two small but helpful improvements have been released to help administrators who are in charge of the webhooks that their organization has set up in Xurrent. The first improvement ensures that the value in the URI field of a webhook (excluding any user credentials or parameters) is included in the email messages that Xurrent sends out when a webhook runs into an exception.
The second improvement ensures that an email gets sent out when a webhook, which had failed earlier, has started to function normally again after one or more retries. This will prevent an administrator from trying to resolve a webhook issue after it has already recovered.
Note that these email messages are sent to the email address specified in the field ‘Mail exceptions to‘ of the webhook.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.