Organizations that want to better understand how their users use Xurrent can now install the Hotjar app from our app store. Hotjar uses heatmaps that help you see what people actually do; where they click, how far they scroll, what they look at or ignore. This data can be very helpful for improving internal processes.
Installation of the integration is – as always – very easy, but you do need a Hotjar ID to make it work. When it is installed the Hotjar JavaScript code is injected into the Xurrent Self Service page of the account.
Here’s an example of what a heatmap generated by Hotjar might look like, after several users have clicked on different links and buttons of the user interface. Often clicked places register as red, rarely clicked places register as blue.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.