To provide an alternative to using the Primary email field values to uniquely identify people who need to be granted access to Xurrent after an organization’s identity provider has sent a SAML request to Xurrent’s single sign-on functionality, a new field has been added to the Person form. This field is labeled ‘Authentication ID’.
The value in the Authentication ID field needs to be unique within the Xurrent account. If the person record is stored in a directory account or a support domain account, then the value must be unique within the entire directory structure.
Once the Authentication ID field has been populated in the person records, these field values can be used by Xurrent’s single sign-on functionality. This is done by selecting the option ‘Authentication ID’ in the Identifier field of the ‘Single Sign-On’ section of the Settings console.
When the option ‘Authentication ID’ is selected in the Identifier field, Xurrent will use the identifier that is provided in the SAML responses from the organization’s identity provider to find a match in the Authentication ID field of one of the organization’s person records.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.