Insights & updates from our experts
To help managed service providers (MSPs) establish more reliable integrations between Xurrent and their billing system, the Effort Class ID column has been added to the time entries export files. This new column contains the ID (or record number), of the effort class that is related to the time entries.

Using the ID, rather than the name, of the effort classes ensures that the integration will not be impacted when the name of an effort class is updated.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.








.webp)





.webp)

.webp)
.webp)













