Track Self Service Usage with Google Analytics
The standard integration with Google Analytics is now available. This integration allows support organizations to track and report on their Xurrent Self Service traffic using the advanced web analytics service offered by Google.
The administrator of the organization’s Xurrent account can activate this integration in the ‘Apps’ section of the Settings console. All that is needed is a Google Analytics tracking ID to ensure that this ID is embedded in all Self Service pages.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.