Track Self Service Usage with Google Analytics
The standard integration with Google Analytics is now available. This integration allows support organizations to track and report on their Xurrent Self Service traffic using the advanced web analytics service offered by Google.
The administrator of the organization’s Xurrent account can activate this integration in the ‘Apps’ section of the Settings console. All that is needed is a Google Analytics tracking ID to ensure that this ID is embedded in all Self Service pages.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.