Insights & updates from our experts
The following two variables have been made available for use in the email templates that Xurrent uses to generate notifications concerning requests:
▪ request_supplier_name
▪ request_supplier_requestID
It can be helpful to include these variables in the email templates that are used to generate notifications for managed service providers. They may even make it possible for managed service providers to use the structured information in the emails they receive from Xurrent as a basis for simple integrations.
For a complete list of the available variables, visit Xurrent’s Online Help for email templates.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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