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Sometimes organizations don’t just want to know the duration of a complete change, but also the duration of each of their separate tasks. For changes that consist of several tasks, two reports were created a few months back, presenting data about the completion duration of the individual tasks. It was already possible to retrieve the resolution duration of tasks using both the Xurrent GraphQL API (resolutionDuration field) and the Xurrent Export API (Resolution Duration column). Now it also possible to retrieve the resolution duration (resolution_duration) using the following REST APIs:
- Requests
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- Changes
- Tasks
- Projects
- Project Tasks
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How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations
Reporting and Analytics
Incident Management