Sometimes organizations don’t just want to know the duration of a complete change, but also the duration of each of their separate tasks. For changes that consist of several tasks, two reports were created a few months back, presenting data about the completion duration of the individual tasks. It was already possible to retrieve the resolution duration of tasks using both the Xurrent GraphQL API (resolutionDuration field) and the Xurrent Export API (Resolution Duration column). Now it also possible to retrieve the resolution duration (resolution_duration) using the following REST APIs:
- Requests
- Problems
- Changes
- Tasks
- Projects
- Project Tasks
- Risks
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.