To protect organizations against malicious use of the Mail API, the maximum number of email messages that gets processed for any person over a 4-hour period is limited.
The limit depends on the roles that the sender of the email has in Xurrent. For the End User role this limit has increased from 10 to 25. For the Specialist role the maximum was 20, but that has become 25. For the Service Desk Analyst role the limit is still 100 requests in 4 hours.
If this limit is exceeded, the email that did not get processed still gets logged in the ‘Inbound Email’ section of the Settings console. Such incoming email messages are marked with a red dot so that a Xurrent account administrator can easily find it.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.