A new standard integration has become available for Xurrent customers, thanks to the ConnectNow development team. ConnectNow is a chat application that allows service desk analysts and service-specific support teams to work on multiple concurrent chat sessions. Support organizations implement ConnectNow to offer their customers a chat interface that connects them with a human support specialist.
It has been great working with the team at Xurrent. The capabilities that Xurrent provides for developers made it easy to build this integration. Like ConnectNow, Xurrent also supports a service-oriented data structure, which made it possible to offer a deeper level of integration.
Sukhdev Chandi, CEO and Founder of ConnectNow
The integration with Xurrent allows agents to open a new request from a chat. The agent can specify the subject, impact and service for this request without leaving the ConnectNow interface. The customer can see the confirmation in the chat that a request has been registered. The entire chat session, including any files that were shared, are automatically included in the Notes section of the request.
A short overview of the integration between ConnectNow and Xurrent is provided in this video.
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