Blog

ConnectNow Chat Integration with Xurrent

September 6, 2019
Andy Richardson
1 Min Read

A new standard integration has become available for Xurrent customers, thanks to the ConnectNow development team.Β Β ConnectNow is a chat application that allows service desk analysts and service-specific support teams to work on multiple concurrent chat sessions.Β Β Support organizations implement ConnectNow to offer their customers a chat interface that connects them with a human support specialist.

ConnectNow logo
Sukhdev Chandi

It has been great working with the team at Xurrent.Β Β The capabilities that Xurrent provides for developers made it easy to build this integration.Β Β Like ConnectNow, Xurrent also supports a service-oriented data structure, which made it possible to offer a deeper level of integration.

Sukhdev Chandi, CEO and Founder of ConnectNow

The integration with Xurrent allows agents to open a new request from a chat.Β Β The agent can specify the subject, impact and service for this request without leaving the ConnectNow interface.Β Β The customer can see the confirmation in the chat that a request has been registered.Β Β The entire chat session, including any files that were shared, are automatically included in the Notes section of the request.

A short overview of the integration between ConnectNow and Xurrent is provided in this video.