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When an inbound email contains more than 20 attachments, only the first 20 files are attached to the new note that the Mail API generates.
What’s new is that in such cases the following message gets added at the bottom of the note: “Not all attachments from the email were added to this note (maximum allowed is 20)”.
When administrators or auditors review the email that was sent to the Mail API in the Inbound Email section of the Settings console, they will see the same message whenever an email contained more than 20 attachments. Note that the inline images included in the inbound email also count as attachments.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
3 Mins
July 1, 2026
News
Partners
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
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Service Management
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