The ‘Inbound Email’ section has been added to the Settings console. If you are an account administrator, you can use this section to review the email that people send to your organization’s Xurrent account.
When you select an inbound email, you can see the note that it generated as well as a link to the record to which this note was added.
The ‘Download Original’ link is available so that you can review the exact email as it was received by Xurrent. When you believe that there is an issue with the way Xurrent’s Mail API processed the email, you can provide this original to the Xurrent support experts for analysis.
When an email could not be processed successfully, you will see a big red dot in front of the inbound email.
You can find out what went wrong by opening the inbound email. The failure reason should give you an indication of what went wrong.
Having the ability to review all mail the came in should also be helpful when you are troubleshooting an email integration that your organization is adding, for example, to pass events from a system monitoring tool to Xurrent.
The Auditor role also provides access to the ‘Inbound Email’ section of the Settings console.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.