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It is now possible for persons with the Financial Manager or Account Administrator role to relate effort classes to a skill pool. This change was made to limit the chances of specialists selecting an incorrect effort class when registering a time entry. By relating effort classes to a skill pool, only people who are part of that skill pool are able to select those effort classes.
As an example, imagine that Grace Weller, who is part of the Software Architects skill pool shown above, writes a time entry. The effort classes that are available to her are the ones that are not linked to a skill pool, plus the ones that are linked to the skill pool(s) that she is part of.
Frank Watson, who is only in the Expense Reporting Developers skill pool, could then be presented with the Developer-effort classes, and not those intended for architects. This way, the options are reduced for the specialists, avoiding unnecessary mistakes.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
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July 1, 2026
News
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How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
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