Relate Service Offerings From Effort Classes
A few weeks ago, as a first step for introducing billing integration, it was made possible to relate effort classes to service offerings from within a service offering. As a usability improvement for financial managers who maintain the effort classes, it is now also possible to relate service offerings to an effort class, directly from the ‘Effort Class’ section of the Settings console.
In organizations that work with a directory account structure, this is only possible from a support domain account, as that is where the service offerings are maintained.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.