Insights & updates from our experts
Relate Service Offerings From Effort Classes
A few weeks ago, as a first step for introducing billing integration, it was made possible to relate effort classes to service offerings from within a service offering. As a usability improvement for financial managers who maintain the effort classes, it is now also possible to relate service offerings to an effort class, directly from the ‘Effort Class’ section of the Settings console.

In organizations that work with a directory account structure, this is only possible from a support domain account, as that is where the service offerings are maintained.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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