Organizations that use XurrentⓇ but also have a ServiceNow installation can now create and update incidents in ServiceNow directly from their Xurrent account. Such a scenario can occur, for example, when the Service Desk team receives a request that affects a service instance for which the ServiceNow team is still responsible.
The ServiceNow app is created by Expertize, one of Xurrent’s Premium Implementation Partners. It can be easily installed by an account administrator from the ‘App Store’ section of the Settings console. Both a freemium and a premium version are available. The features are:
- Creating and updating incidents
- Formatting and conversion
- File attachments & inline images
- Bidirectional integration (Premium)
- Multi-project capability (Premium)
- Automatic translation into target language (Premium)
The Xurrent ServiceNow app is already available on both the QA and the production environment, for all Xurrent customers.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.