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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

Blog

ServiceNow App in Xurrent App Store

September 6, 2022
Patrick Bakker
1 Min Read
Integrations
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Organizations that use XurrentⓇ but also have a ServiceNow installation can now create and update incidents in ServiceNow directly from their Xurrent account.  Such a scenario can occur, for example, when the Service Desk team receives a request that affects a service instance for which the ServiceNow team is still responsible.

ServiceNow app

The ServiceNow app is created by Expertize, one of Xurrent’s Premium Implementation Partners.  It can be easily installed by an account administrator from the ‘App Store’ section of the Settings console.  Both a freemium and a premium version are available.  The features are:

servicenow app store
  • Creating and updating incidents
  • Formatting and conversion
  • File attachments & inline images
  • Bidirectional integration (Premium)
  • Multi-project capability (Premium)
  • Automatic translation into target language (Premium)

The Xurrent ServiceNow app is already available on both the QA and the production environment, for all Xurrent customers.

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