A new usability feature has been added that prevents users from accidentally closing a browser tab if that tab contains any unsaved changes in Xurrent. So if someone was busy submitting a new request and pressed the little × in the tab (or Ctrl + W), the following dialog will now pop up:

This same dialog pops up when another page is trying to load in a browser tab that contains unsaved Xurrent changes. This can happen when the browser tab was originally opened by another application (such as a CTI client) that is now trying to open another link in the same tab.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
Service Management
News
Press Release
Performance
Enterprise

Incident Management
Security And Privacy
Risk Management
Cloud Computing
Enterprise

