Slack Integration Available from Xurrent App Store
It is now possible to create a new request in Xurrent from Slack, a messaging program for business. This can make it easier for an organization’s customer support team to register a request when the conversation with the customer has already started within Slack.
The Slack integration with Xurrent can be installed from the Xurrent App Store by any organization that uses Xurrent. To do this, the account administrator needs to set the app to ‘enabled’ and enter the name and ID for the Slack workspace to be used.
From Slack it is then possible to create a request, typing ‘/Xurrent‘ and then the subject of the request. For example: /Xurrent Replace magenta toner in network printer PRT00003. After hitting <enter>, the person adding the request has to chance to enter a note. In Xurrent, the generated request looks just like normal, but with a Slack icon as the avatar for the writer of the note.
To see which requests were created via slack, it is possible to filter the requests by ‘Created by’ = Slack or ‘Source’ = Slack .
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.