More Data in Affected SLA Exports
The release that went to production this past weekend included an improvement for Affected SLA export files. The following eight columns have been added to these export files:
- Customer ID
- Customer
- Service Level Agreement ID
- Service Instance ID
- Standard Service Request ID
- Support Team ID
- First Line Team ID
- Supplier ID
The additional data, in combination with the exports of time entries should make it easier for provider organizations to provide more detail in the overviews they generate for their customer invoices and chargeback statements at the end of each month.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.