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Blog

More Data in Affected SLA Exports

June 1, 2020
Carlyn Manly
1 Min Read
Integrations
Outsourcing
Service Level Agreements
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The release that went to production this past weekend included an improvement for Affected SLA export files.  The following eight columns have been added to these export files:

  • Customer ID
  • Customer
  • Service Level Agreement ID
  • Service Instance ID
  • Standard Service Request ID
  • Support Team ID
  • First Line Team ID
  • Supplier ID
Affected SLA export file with additional columns

The additional data, in combination with the exports of time entries should make it easier for provider organizations to provide more detail in the overviews they generate for their customer invoices and chargeback statements at the end of each month.

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