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More Data in Affected SLA Exports

June 1, 2020

Carlyn Manly

1 Min Read

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The release that went to production this past weekend included an improvement for Affected SLA export files. The following eight columns have been added to these export files:

Customer ID
Customer
Service Level Agreement ID
Service Instance ID
Standard Service Request ID
Support Team ID
First Line Team ID
Supplier ID

Affected SLA export file with additional columns

The additional data, in combination with the exports of time entries should make it easier for provider organizations to provide more detail in the overviews they generate for their customer invoices and chargeback statements at the end of each month.

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