Insights & updates from our experts
To avoid any confusion around the purpose of some of the sections in the Settings console and to prepare for changes to come, two sections have been renamed. The ‘Applications’ section is now called ‘OAuth Applications’ and the ‘Apps’ section is now called the ‘App Store’.

The App Store is where users can activate standard integrations between Xurrent and other services. This section of the Settings console is currently being prepared to allow partners to create public apps, that can be used by all Xurrent customers. Note: people visiting the ‘App Store’ section in QA will encounter the new ‘Conversed.ai’ app. This app is still being tested in a limited setting and will be soon available for every customer in QA.
The ‘OAuth Applications’ section is where administrators can generate OAuth applications that can be used by web applications and daemons to access the Xurrent APIs.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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