Service Instance and SLA Added to Time Entry Exports
Yet another improvement has been made to the time entry export feature. This feature is primarily used by managed service providers (MSPs) to integrate their Xurrent environment with their billing system.
A time entry export file already included the service, as well as the customer of the service, for each time entry. Now the following columns have been added to the time entry export files to make it easier for MSPs to relate their invoices to the SLAs they have established with their customers:
- Service Level Agreement ID
- Service Level Agreement
- Service Instance ID
- Service Instance
Because requests are the only assignments related to specific service instances and SLAs, the new columns only contain a value for time entries that were generated after someone filled out the Time spent field of a request.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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