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A brand new tool for creating UI extensions is now available for account designers and administrators in Xurrent.

The Xurrent shop can now have a description, and can be navigated from the homepage using the shop categories.

A Complete button has been added to the header bar buttons, with which one or multiple assignments can be completed quickly.

When a specialist wants to register a request for themself in the Service Desk console, all support domains and services for which they have coverage are now available to them.

So far, filters have only been available in the ‘All Requests’ and ‘My Organization’s Assets’ sections of Xurrent Self Service, as those sections are accessible to specialists, customer representatives, and key contacts. Those users have a much larger visibility to requests and configuration items than end users. We see, however, more and more end users […]

It is now possible to update several requests at the same time in Xurrent, using the new mass-update options.

Full version control is now available on all UI extensions in Xurrent.

Bulk translations can now be done in the 'Translations' section of the settings console, accepting the suggestions by the AI.

When copying a link to the clipboard in Xurrent, the link now contains contextual information.

It is now even easier to copy links, subjects or names from anywhere in the Xurrent Specialist Interface. Even from custom fields.

It is now possible to print Gantt charts to paper or PDF. To do this, first open a workflow or project and press the Gantt Chart button.

A new checkbox option for automatic clearance of the member field has now been added to the agile board columns.

Column and view widths are now remembered in standard views and personal views, even after logging in again.

At the top of the Settings Quick Menu, the top 6 most recently accessed pages from this console for the current user are now displayed.

Several updates have been made to the Settings console, to make it easier to navigate the ever-growing number of settings and options.

Request templates can now also be synchronized between different environments using the Xurrent Account Sync feature.

Two new record types have been added to the Xurrent Account Sync feature: reservation offerings and workflow templates.

Several synchronization options have been added again to the Account Sync feature, including Service Offerings and Knowledge Articles.

A large part of the service catalog is now available for synchronization using the Xurrent Account Sync feature.

Specialists using Xurrent Self service can now find all relevant records to them.

Custom views can now be synchronized between different environments using the Xurrent Account Sync feature.

The Time spent fields for requests, tasks, project tasks, and problemin now include suggestions for specialists.

Custom collections and surveys can now also be synchronized between environments using the Xurrent Account Sync feature.

Sending emails to unknown people from Xurrent records does no longer require a person record to be created upfront.

It is now possible to save the applied filters and ordering on the change calendar in a personal view.

Shop articles can now appear in the global search of both Xurrent Self Service and the Specialist Interface.

Just by dragging lines to another position within the actions of automation rules, the order of the actions can now be changed at will.

Two changes have been made to the audit trails, to make them better readable and searchable.

Account designers and administrators are now able to export and import custom views in Xurrent.

To make it easier to find or remove a specific record on the watchlist, two new filters are now available on this view.

From task and task-related reports it is now possible to see those approval tasks for which a skill pool was selected for approval.

It is now possible to suppress the ‘Note Added’ notifications when adding a note via the API or via automation rules.

To ensure a good understanding of the purpose and dependencies of each UI extension, a Description field has been added.

The new ‘Copy NodeID’ action for account administrators copies the GraphQL NodeID of the selected record to the clipboard.

The algorithm that decides the ordering of a requester's recent requests in the Service desk console has been improved.

Service desk analysts can now change the view from ‘Requests by [requester]’ to ‘Requests by [organization of requester]’, and back.

A small usability enhancement has been made to the ‘Pickups’ view, which is accessible by clicking on the ‘Pickups within target’ KPI of an FLSA Report in the Analytics console.

A ‘Job Title’ filter has been added to the person record. The filter can function with only a partial match.

Two new sections have been added to the Service Hierarchy Browser to help the specialist avoid duplicate requests.

The Service Hierarchy Browser now gives a better overview of the relevant configuration items of a requester.

A small usability enhancement has been made to the person record, y adding the name of the account to the pop-up for adding roles.

The appearance of self-service search has been updated, as a first step in rolling out many more Xurrent Self Service user interface updates.

It is now possible for users to place an image anywhere within a numbered list while keeping the layout of that list.

When editing a project task to add an assignee for that task, a user can now easily link him- or herself.

In Xurrent self Service and in the Xurrent Mobile App it is now also possible to reverse the order of notes in any records that can contain notes.

When an action is necessary before approving or rejecting a (project) task, the Approve or Reject button are now always enabled.

Three very useful options have been added to the ‘Snippets’ section of the UI extension form for the Google Maps (location) field type.

When a custom collection element contains a UI extension, this is now displayed on the modal (pop-up) of the custom collection elements.

After several changes were made to the placement of the ‘Notes’ section over the last few weeks, the section itself has now received an update, too.

The Workflow Progress Tracker allows requesters to track the progress of their requests, even when these are linked to a workflow.  This progress tracker is presented at the top of any open request that is linked to a workflow that has not yet been completed.  To give specialists and end users even more progress information, […]

Specialist Interface users with larger screens can now see the ‘Notes’ section separated from other sections of assignment records.

Search phrases that were performed from the Virtual Agent are now also included in the search phrases results of Self Service.

It is now possible to hide – and unhide – the menu sidebar on the Specialist Interface by pressing the hamburger menu button.

Personal views of Configuration Item records can now be sorted and filtered on the Financial Owner column.

Initial search results from the Virtual Agent now includes both the most relevant knowledge articles and the most relevant request templates.

The organization from which a request originates is now displayed in requests in the ‘All Requests’ section of Xurrent Self Service.

In accounts where no external organizations are defined, the Supplier field has been removed from several record types.

Three fields have been added to the long list of already available email template fields for customizing the Xurrent email notifications.

The Location field adds a map, powered by Google Maps, to the record type selected in the Category field of the UI Extension.

Three customizable columns have been added to the already available columns for the ‘Inbox’ view: created, organization, and site.

As long as a user makes at least one change in a text field before the idle session timeout, his or her session will not expire.

After last week’s updates to the main page of the Service Desk console, the underlying pages have also received a makeover.

When inserting a snippet in the UI extensions form, it is no longer created at the bottom of the existing code, but right under the cursor.

When a service desk analyst or a specialist opens the Service Desk console, the user interface is now fully designed to fulfil a single task: submitting a request.

Organizations that want to better understand how their users use Xurrent can now install the Hotjar app from our app store.

The main menu of the Xurrent Specialist Interface is no longer placed horizontally in the header bar, but vertically on the left side of the screen.

A new filter option is added to places where data could already be filtered by organization: filter by organization including its descendants.

Updates to the Xurrent Specialist Interface have been made to modernize the look and feel and to improve usability and readability.

Export selected entries of the Xurrent interface translations, for example to have them translated by a translation service.

A person with the Service Desk Analyst role can now update the Auto translation and Do not translate fields of other users.

It is now possible for specialists to add or update the request template of an existing request using Xurrent Self Service or the mobile app.

It is now possible to look up CIs by their serial number within any form that includes configuration items.

Discontinued service offerings are now clearly indicated as such in standard service requests and on request templates.

The ‘Automation Rules’ for requests, tasks and project tasks have been moved to the Actions menu on the toolbar.

The new ‘Member’ filter on My Inbox allows users to see only requests that are assigned to them, and not those assigned to their team.

People that access Xurrent will immediately notice the new login screen.  It has been modernized, both visually and functionally.

The ‘Account’ filter has now been added to the Services and Service Instances views and corresponding reports.

The product-related field labels of the CI form in View mode have been adjusted to show that these fields are from another record type.

It is now possible to use automation rules to update the members of a skill pool, and conversely to link a skill pool to a person.

It is now possible to create an automation rule that looks up the people of an organization, or the time zone of a site.

When adding a new CI, the label suggestion is now a continuation of the last used numbering scheme for that product category in the account.

In the Settings console the ‘Applications’ section has been renamed to ‘OAuth Applications’ and the ‘Apps’ section to ‘App Store’.

A new view with ‘Knowledge Articles Provided to Me’ has been added to the ‘Knowledge Articles’ section of the Records console.

To simplify the work of the financial manager, the value from the Invoice date is now automatically copied to the Amortization start field.

When copying and pasting amounts into Xurrent forms, invalid characters are now automatically stripped from the copied string.

Users can now search for configuration items in the Request form using the System ID, as this field is now included in the suggestions.

The ‘Billable’ filter and column in the ‘People’ views that can give an overview of which users in an account are billable for the Xurrent service has been adjusted.

New filter options were added to the ‘Invoices’ view, making it possible to, for example, find a configuration item based on a PO number.

It is now possible to copy documents containing both text and images from MS Office applications to Xurrent's rich text boxes.

Now that invoices can be created directly from other record types, several improvements have been made to the Invoice form.

Xurrent Connect, the communications feature with chat, audio and video options, now starts in chat mode, instead of video mode.

A person with the Financial Manager role can now also import the financial information of those record types.

A few enhancements have been made to the functionality for end users to withdraw their request in Xurrent Self Service.

Organizations can now automatically apply a request template to a new or existing request using automation rules.

Some small enhancements have been made to make the ‘Account Trust’ view more user friendly for accounts with many trusts with other accounts.

Filters on Team, Skill pool, and Assignee have been added to the ‘Task Templates’ and ‘Project Templates’ views.

The ability to use automation rules to look up the service provider of the service of the service instance of a request has been added.

Financial managers can now add new invoices from projects, changes, contracts, SLAs or FLSAs.

It is now possible to retrieve the resolution duration for tasks and other record types using both the Xurrent GraphQL API and the Xurrent Export API.