Insights & updates from our experts
A person with the Account designer or Account administrator role can now see a new option in the Actions menu for all record types in view mode in Xurrent: ‘Copy NodeID’. Selecting this option copies the NodeID of the selected record to the clipboard. This can be useful for people who want to create an integration with Xurrent using the GraphQL API. GraphQL uses a different and much longer identifier for each record within Xurrent than the one that can be seen in the URL, which is otherwise cumbersome to obtain and difficult to remember.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.








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