Insights & updates from our experts
Two new record types have been added to the Xurrent Account Sync feature: reservation offerings and workflow templates. When reservation offerings are selected in a sync set, UI extensions with the Category field set to ‘Product’ that are used in the filter settings of a reservation offering are also taken along in the export. When workflow templates are selected in a sync set, task templates, workflow automation rules, and workflow types are added to the export, as well. Workflow types cannot be synchronized separately, though.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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