After last week’s updates to the main page of the Service Desk console, the underlying pages have also received a makeover. The support domains, services, configuration items and other items that can be selected are now presented as cards. On the left side, the header with ‘Requests of …’ is removed to create more space for those requests on smaller screens.
In the previews of the person records, it is now clearly indicated if that person is currently ‘Out of office‘.
Similarly, the person previews now include an indication whether the current time for that person is outside work hours.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.