Service Provider Lookup For Automation Rules
The ability to use automation rules to look up the service provider of the service of the service instance of a request has been added. This can be useful, for example, when information needs to be retrieved from the provider’s organization record so that it can be added to the request to help the specialist who will be working on it.
A number of shortcuts to this attribute has been made available as well. These shortcuts make it possible to directly ask for the service provider on any of the following record types:
- Requests
- Problems
- Changes
- Projects
- Service instances
- Products
- Configuration items
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.